Arennas Mancora

We had an amazing stay in this beachfront hotel.The location is beautiful right by the ocean, the room was clean, comfortable a very well maintained. But what really made the difference was the staff, very friendly, serviceable and attentive giving the extra mile; Marco, Jorge , Luis , Elton , Mariana, everyone and of course the personal hospitality of the manager.

La comida rica, no extraordinaria, restaurante acogedor

La piscina, podría ser mas profunda

La cama es muy comoda. Y una de las mejores vistas. 100% recomendado

La chica de recepción me dijo q el desayuno era hasta las 11pm. Y cuando baje a comer, me dijeron q era hasta las 10. Pero no me gustó la actitud del personal.

The location of the hotel is beautiful, right on the beach. The staff is extremely friendly, but overall it does not feel like a true five-star experience. There is only one restaurant for breakfast, lunch, and dinner, and it is outdoors and open. In the evenings this becomes uncomfortable, as it gets chilly and windy, and sitting there is not pleasant. In summer this might be fine, but in winter it would be much better to have an enclosed space. Breakfast is quite simple and the buffet layout is not what you would expect from a luxury hotel. Facilities are limited. The “spa” turned out to be just a massage room, and the gym was a tiny space with one bench and a few dumbbells. The pool bar is only open from 11:00 to 18:00. The rooms are spacious and nicely designed, (though unfortunately there is no bathtub) There are bottles of wine available for purchase, but strangely no wine glasses provided. What we found most disappointing was the reconstruction work going on during our stay. We had not been informed about this beforehand — had we known, we would not have booked. Trucks drove up and down the beach all day, unloading large stones, creating huge clouds of dust and sand. This made it impossible to enjoy the beach, and even elsewhere the dust was noticeable. The noise was also disruptive, and the dust reached the restaurant, forcing the staff to constantly wipe sand off the tables. Not exactly the relaxing holiday experience we had hoped for. Once again, the staff were very kind and helpful, and the location is beautiful — but there are still many details that need to be improved before this can live up to five-star standards.

Amazing views, we saw whales from the hotel. The staff and facilities are fantastic. Food is delicious. Really great stay.

Only thing I would have wanted from my stay was access to a gym which they don't have but that's ok. Maybe a coffee machine in the room would have been a nice touch.