Grande Kloof Boutique Hotel

This is NOT a 4* 'boutique hotel'. This is NOT a hotel! I only stay in 4* hotels, but this was such a shock. I stayed for ten nights. Owner is from the USA. He was there for a day or two, then moved on. The staff does not wear some sort of uniform. Dressed everyday into what they feel like i.e. flip flops, sloppy clothes, very unpresentable. No TV channels, only Netflix [sometimes not]. Heavy traffic everyday from 05:30 onwards. The whole area is hilly and you will need to uber or shuttle for groceries. The menu offered flat white coffee, but they did not know how to make it. The breakfast might be available as per the menu, or you will have to choose something else due to a shortage of ..... this and that. Bedroom curtains dirty at the bottom and windows need a good wash, in- and outside. Sea Point is really making life unpleasant with their exorbitant fees and staff who runs the business. I spoke to many people, complaining about the same things I experienced. Two of them already wrote to TripAdvisor.

The service of Jamiene is excellent! If you do encounter any booking high up’s or problems ask for Jamiene, he will make everything possible to make the booking process easy and smooth even if there might be capacity issue of the available room. I am very grateful he could be of such great help! Thanks a lot

Friendly staff and very willing to help. Breakfast was wonderful ! Thanks for looking after us, we felt welcome!

This is one of the best places to stay in Sea Point. The accommodation is great, it is so central. As opposed to staying in a high-rise hotel, Grande Kloof boutique has the most fantastic gardens and pool area that are an experience of their own. Best value for money, the owner is involved in the day to day running and offers great personalised service.

Really a lovely hotel and I had a great stay. I wil definitely return when back inCape Town.

De check inn was niet goed, we werden ‘s nachts in een vreselijke slechte kamer geplaatst. Wij hadden de duurste en meest comfortabele kamer geboekt en die hebben we niet gekregen tijdens ons verblijf. Ze hadden allemaal smoesjes om het goed te praten

Not so good

El hotel no quería darme la habitación que había reservado y querían darme una peor tras haber volado más de 18h. Se aferraban que me querían hacer pagar más ya que ha habido un problema en el booking. Parte del staff era competente y otros no lo eran para nada.

Hotel cancelled upon my arrival without notice. Issue was between Hotels.com/Expedia and the nightly fare difference, though as the customer I was left with a cancelled reservation even after fully paying for it. Rather stressful experience to find alternative accommodation at the very last minute.

It was a reasonably priced, clean and comfortable stay. However, if you are looking for a place with atmosphere and to socialize with other travelers, it left much to be desired. Megan, the bartender, was very welcoming, hospitable and accommodating. She ensured that I had a great night that would have otherwise been a rather dull last evening in Cape Town. Keep her around!