Grande Kloof Boutique Hotel

Amazing staff and service excellent room wonderful people Very private and secure to stay

Overall, I had a good experience of the hotel. It is well located, friendly reception staff, easy to access and off road parking (although the parking lot was full 2 of the 4 nights, but easy on road parking. The breakfast was lovely, and the night guard and restaurant staff were all really friendly and competent. I have two gripes: My room was right by the front door and adjacent to the reception. It was REALLY noisy, even with the windows shut. The noise from the reception started at 7am on the dot each day, with it ending after midnight all 4 nights. Some soft furnishings and better steps to soundproof the room are really necessary. Secondly, on the final morning there was a manager in the restaurant who had not been there on other days. He was really rude to the staff. He called them lazy, told them to wake up and use their eyes, rushed around them saying "hurry up hurry up hurry up!" "the guests are complaining" (we weren't) "stop being lazy", he then told one set of guests "I don't know whats happening here today, they obviously drank too much last night" He shouted at the staff, told them to stop talking back to him when they tried to explain, humiliated them in front of the restaurant. Honestly, it was much better before he arrived. His behaviour was rude and demeaning and made the situation quite unpleasant. Several other staff members witnessed it, but noone did anything to stop him from causing a scene.

Breakfast is only available after 7:30....very disappointing

I booked a hotel room. This is a backpackers. Drywall division between rooms. Shared toilet facilities. Not impressed. Showers smelled extremely bad.

Situated in the higher part of Seapoint, close to Bantry Bay, it is an area I know well and can find my way easily to other parts of wider Cape Town from there. I was pleasantly surprised as I had not stayed there before. However, as I mentioned to the manager when I was leaving, I was unhappy at not being able to contribute to water saving during the drought by catching shower water for recycling as Capetonians I know are doing - and as I was asked to do in Stellenbosch. The only sacrifice I was asked to make in this respect was to use my shower towel at the swimming pool. Breakfast good, roomy bedroom with efficient aircon.

Hotel is situated not far from beach and well linked to public transport. Staff were extremely friendly and even informed me about hot breakfast when they realised I wasn't having any as I didn't know there was the option to order a complimentary hot breakfast too. Breakfast itself was excellent and served til 11am which is good for late risers. I was in a budget room so I can't complain about its size but I would say it's very good value for money. Shared bathroom (for the budget room) were clean and tidy at all times so kudos on that.

Good location, decent rooms and nice building. Friendly staff but the gripe was with the really poor mismanagement. Overcharged by an extra 50% upon arrival, had to wait for refund for that. Then had another huge discrepancy upon payment for the rooms bill for the week, charged for 2 loads of laundry which should have been 1 (4/5 T-shirts) and then charged for the wrong wine (red instead of white) that was not even on the menu and R220 per BOTTLE. Upon the stay I had to received 2 refunds for overcharging and was then asked if I would like to give a "Christmas Tip" for the workers upon leaving.

An easy drive to some lovely beaches as well at the centre of town and table top mountain. The rooms are quite basic and call me old fashioned but I do like a door on my bathroom! The pool and garden were quite pleasant although next to a busy road. The breakfast was ok. The staff were very friendly and helpful.

The staff went out of their way to hlep us -whether a flat tire, clothes needing washing, tourisr information etc. We were well taken care of.

Great location, awesome service.