Candlewood Suites Cape Girardeau by IHG

My family and I booked 2 rooms, I’ve stayed at this location before and was quite disappointed with the cleanliness of both rooms. The toilets were dirty, the plates around the doorknobs were filthy and the refrigerator handles were disgusting. Luckily we are clean freaks and bring Clorox wipes everywhere so we were able to clean what was probably someone else’s fecal matter off both toilets and sanitize contact surfaces. I enjoy this line of hotels because of the kitchen but after finding a whole loaf of bread in one room I was scared to open the cabinets in the other room as it was clear the cabinets were not checked. I’ve worked in housekeeping at a casino before and it is hard work, you’re not given enough time to clean everything properly. This was probably an oversight by the housekeeping supervisor. We were also disappointed that there was no breakfast offered, thankfully we were not limited on options around the area. Grateful for the staff getting our rooms next door to each other, and I hope things are better for my next visit.

The whole stay was great from customer service to cleanliness, quality and comfort.

Very good

The room was spacious, clean and the bed was extremely comfortable.

Rude employee. Banned us from hotel before even checked in. Hidden from camera employee followed to car when we left flipped us off and said sit and spin.

They don’t accept cash or prepaid debit card.

Did not get to stay the manager was very rude and race it. Also once we was out of the lobby in our car trying to find another hotel, he called the police on us. Police was understanding and stated that this happens all the time. My suggestion to Candlewood if you want all customers to fill welcomed at this location, fire the manger. Then what he did while I had children with me is even more unacceptable.

Nothing..

Room was lovely. Air con very cold and loud

Good hotel!