W Koh Samui

Great staff , Nancy from the reception was the best , Ting from the beach was so nice

Lots of different areas to cater for all needs

Perfect hotel!!!! k.nim k. Nick and Nat Made our vacation perfect. A team that makes you feel from the first second like in a dream. Everything we asked was always answered positively. And all with a smile we will be back definitely stay again

Everything today is perfect !

Amazing breakfast. Amazing service.

Location. Rooms are old and dark.

The compound from the entrance, to the trees surounding the huts, and finally to the beach is beautiful. The hotel itself has the most stylish design I've ever seen. The rooms are large, romantic, organized and have a free coffee machine. It is well designed and immaculately clean. The staff are charming - each and every one, and respond like lightning when you need them. They were even willing to give us a room 3 hours before the check in time simply beacause "they are ready". They are beyond a doubt the hotel's strongest point. The receptionist "Cookie" who recieved us was especially caring. The hotel's beach was wonderful, sunny and secluded with free kayaks to borrow. The Bars were open at good times and the food at breakfast and dinner was a rich array of dishes to serve any pallete. I recommend it a thousand times over.

The small gripe is that the hotel compound was so large one needs the bucky-cars to ride him around; Sometimes it's great fun, sometimes it's a hassle. But the bigger gripe is the awful laundry service: It costs a fortune which we paid in no other hotel in thailand, it had extra hidden payments in the form of VAT which wasn't written upfront, and it was slow to boot. It is a disgusting blemish on a otherwise perfect painting of a Koh Samui hotel.

Beautiful setting

Intermittent service, no answer from concierge/front desk sometimes meaning you are stuck in your room without a buggie for more than 40 mins - this happened a couple of times. We were high up on a steep hill so walking was not always an option especially at night. Layout of the property needs to be explained upon arrival thoroughly as it’s quite confusing. Service at the beach bar was also intermittent - sometimes things didn’t arrive and other times starters came at the same time as mains after a long wait.

Everything