W Koh Samui

Staff we generally friendly.

Paid a hefty amount per night for the room , the room had a continuous drainage smell which the staff tried to fix but it reoccurred.

The staff are extraordinary at this W property, the stay wouldnt have been the same.without them.

The W Koh Samui is nowhere near a real 5-star hotel. Service is basically non-existent, management is poor, and the facilities do not match the price they charge. On the beach, there is no one to assist you: no staff to hand out towels, no one taking food or drink orders, nothing resembling proper luxury service. Breakfast is chaotic — far too few tables for the number of guests, and most mornings we couldn’t even find a place to sit. The same issue happens at the pool: it is very small with a ridiculous number of sunbeds compared to the number of rooms. With two children, we often ended up without a single sunbed available. Activities are also poorly handled: we wanted to rent a kayak, but only one was working while all the others were broken. We tried to book a table at the Japanese restaurant inside the resort and they couldn’t even accommodate us, another sign of bad organization. Overall, the service is terrible, far from what you expect from a 5-star property. The only positive note is the girl at reception, who was helpful and genuinely kind. Apart from her, the entire place feels more like a mediocre 4-star at best. I would not recommend this hotel to anyone looking for a true luxury experience — it simply doesn’t deliver.

Worth every penny, great facilities, amazing breakfast, wonderful service

Nothing

Nos gustó toda la experiencia, el personal, todos los rincones del hotel, la villa, la comida!

No me gustó no poder elegir que luces encender y apagar en la habitación.

Amazing place … out of this world 🌎

Excellent location - on a quiet sandy beach but not too far from main local attractions and restaurants (5-7 min by taxi) Outstanding breakfast - best croissants ever, lots of fresh fruits, cold coconuts in a fridge, already opened and ready to drink, delicious oriental fusion choices from a menu, BEST cappuccino ever (seriously). Great idea to communicate with a hospitality service by WhatApp - much more convenient that dialing "0" to explain your immediate need. Instead you can send a text from anywhere and get things done. A perfect stay - many thanks to the stuff, you are incredible!

Expectations exceeded - want to come again!

Out of this world, really, everything was at the highest level: the food, the service, the beach and whatnot. Exceptional!

The price