Embassy Suites San Antonio Riverwalk-Downtown

Staff

Pool isn't in much sunlight, small and murkey, smelled like vinegar. Parking was expensive and the hotel wasn't worth the price tag. The beds were uncomfortable and the pull out couch was worse. My kids preferred a floor pallet over the pull out or couch sleeping arrangement. Bathrooms are outdated. The action area of the Riverwalk was a pretty far walk. Overall pretty displeased.

Everything

N/A

Yes

Nothing

Very friend staff

Everything was great

Location and breakfast were good. Breakfast staff and bar staff friendly. Free evening happy hour snacks and 2 free drinks!

Attention to detail with housekeeping - the conditioner bottle was completely empty in the shower. Had to call to get it replaced. Husband ended up having to go and get it! No bedding available for the sleeper sofa, had to call for it and it took the staff forever to answer the phone. No extra blankets, had to call for 2 more! Not enough towels for 4 people taking showers (had to call for towels!) and broken hook on bathroom door, so nowhere in the bathroom to hang towels or clothes. Only 3 pillows on the bed instead of 4 (so couldn't have 2 each). Staff talking to each other at reception making the customer wait unnecessaryily so. Just lots of little things, that all add up!

Everything. Breakfast was excellent. The Happy Hour was a great way to meet the guests

There was not a single thing I didn't like

El desayuno

Que no me han devuelto el depósito de seguridad en más 7 días hábiles

Property was clean and food was good

During snack hour, one bartender ignored me and my cousin. We were standing there and he acknowledged someone else . I cannot remember his name. The bartender Steve was amazing .