Hyatt House Denver Airport

The front desk person is really nice. The room is big and clean. The price is reasonable. It is a great stay. The shuttle service adds additional value.

Great value convenient, shuttle, great breakfast and good workout room.. Will definitely be back. Good location for local restaurant also

Lovely room, excellent bed and pillows, very pleasant check in! We will definitely stay here again the next time we need a hotel near the airport!

This was a home away from home. I liked the living space. Having the kitchen was perfect for making a meal when needed. Overall great experience

Lovely, updated property with friendly staff. The airport shuttle was convenient, and they even had a cookies at the check-in counter. My son's favorite part was the spinning wheel where he won us 500 extra Hyatt points!

I am extremely disappointed with the hotel’s management. The manager, Antonio, personally promised me a full refund for my stay which never actually occurred. I cancelled the reservation as we found another suite with the Marriott that was more suitable for my family, including my 9 month old soon. Antonio honored my cancellation and promised to refund the money when I called to on 10/20 after being inaccurately charged. She claimed she updated my email on file to ensure I would receive notification of my refund processing. This left me feeling very happy about my interaction with this hotel and their customer service, however I never received the notification. I waited seven business days and then followed up to confirm when the refund would be credited to my account and my email address had been updated. The person I spoke with this time fixed my email and encouraged me to call back the next day when Antonio would be in the office to confirm the refund details. I called the next day, spoke to Antonio, and she denied remembering the promise and speaking to me and refused to process the refund. This is not a misunderstanding — it was a clear commitment that was not honored. I have documentation of the date and details of the conversation and will be sharing them with the hotel’s corporate office and my payment provider if this is not resolved immediately. I expect the hotel to take responsibility and to correct this promptly; other guests should insist that any refund or compensation be given in writing as the hotel manager, Antonio is not sincere.

The hotel itself was fine and about what one would expect. We stayed in the general area a few years ago and it was a vibrant location with many nightspots. At that time I never felt uncomfortable walking at night. This time I really had a feeling that I was not safe. Cars would drive by and slow down as they passed me as if studying me as a 'mark' making me feel uncomfortable. The vicinity is home to numerous hotels but the area itself has really gone downhill. The city of Aurora's policies have allowed deterioration. I could not walk on the sidewalk in one area as a man engaged in a loud argument with himself had taken up residence and littered the immediate area with all sorts of trash and discarded food. It appeared he had been there for quite some time to collect as much garbage as he had. The hotels have a big investment and should exercise their power to get the city to do something.

Great property close to Denver International Airport. This is my fourth stay here prior to flying on a trip and I love the condition, comfort and consistency of this hotel.

This was our second time at this Hyatt House Denver Airport. We also booked a separate room for my cousin. What I like the best is: great airport shuttle, larger than typical room size, fantastic shower water pressure, perfect cleanliness, surprisingly quiet given you are right next to the airport, quick walk to a very nearby convenience store, everything a room needs and nothing you don't, surprisingly comfortable sofa, loved the firm beds, never ever do you hear hallway noise, nicely heated pool, 5 minutes to a number of acceptable restaurants (several of which are in walking distances as well), 15 minute drive to most nearby suburbs and just 25 minutes to right downtown. My cousin also liked it.