Hilton Garden Inn Bartlesville

I thought the breakfast area could have been set up better. There was a coffee dispenser but no hot water dispenser, had to ask for someone to fill my tea cup. Wanted to purchase something from the small shop but there was no-one at the front desk to pay for it.

We specifically wanted this hotel because the advertised they had a hot tub. Or a whirlpool tub. There's was not open. It was closed for service or something like that. We did not know that. Had we known that, we would not have wanted to stay in this particular hotel. We would have looked elsewhere. By the time we found out the bad news, it was too late All the other hotels were booked. Plus our room key didn't work. We got locked out of our own room four different times. The book this hotel over the internet. But I spoke to the reservations desk. I did not mention the idea of the hot tub, and they did not mention it to me either. I didn't think to ask. I trusted the website. I should have asked. I think the hotel was fully booked and so they didn't particularly care. I did not receive any degree of customer service or customer satisfaction from this hotel. Overall it was a very disappointing experience. I cannot recommend this hotel.

We books about 20 rooms for family and friends to stay for a wedding and a birthday brunch. The rooms were ok nothing fancy but for $140 you would think they would be super nice and include breakfast instead of charging $14 for breakfast! We also rented the room on the fifth floor for the birthday brunch on Sunday morning for $300 and was told they would set up 4 tables. The room worked out well. We had it catered from another place and when we finished we cleaned up and took the trash out. I put half down for the deposit and now am told I have a gratuity charge, banquet charge, and tax causing this room for two hours to cost about $383. I understand a gratuity charge but they didn’t do anything and banquet charge 🤷‍♀️ what was the $300 for?!!!

Clean room, friendly staff,

Limited parking, pillows were terrible and flat. Thought it was complimentary breakfast NOPE, pay for ahead of time or it’s $14 buffet….we walked out

Very nice overall stay. The hot tub was out of order all weekend however.

There were bugs all over my room. I’m not sure if they were crickets or big roaches, but there was about two dozen of them in there. All of them were dead, except for one, so I know that they were in there for sometime. If housekeeping Didn’t see those bugs, what else did they not clean up? On a positive note, the lady that ran the bar that night was extremely nice.

The room was good and had the n cessation amenities. It was clean and the bed was comfy. It was nice that they had a lot by bar, even if the bartender had to look up how to make a basic cocktail. At least he was nice and talked to us, unlike the guy on the desk when we checked in.