HYATT house Chicago/Naperville/Warrenville

My stay was great. The staff was great.

Better costumer service

Stayed for a quick one night stay to let kids swim in pool. Service was top-notch from all staff, front desk staff was very friendly. Nice to have a door separating bedroom from main area.

The heat didn’t work so well for the weather

Bed and pillows were literally like cotton candy, room smelled like smoke. Did notify front desk and nothing was done about it.

The room wasn't thorougly cleaned. Spider webs on ceiling.

Great staff I had an concern with another guest whom said me and my guest were being loud but she also had a dog that was barking abruptly anytime you would walk in tha hall or it heard someone or something but I had no problem and we were laughing and playing uno cooking also but we handled it like mature adults but was still disturbed by the act but I loved the room and staff will definitely be back sometime soon

Dirty shower was gross, misleading pics/description's of the rooms! Prices were a kind of high for a below average room at an outdated hotel!!

Room was nice. Did take a long time to get hot water through the shower the first night (at least 4 minutes of running it before I could get in because it was too cold). Was really quiet the first night but the second night there were a lot door slams happening all throughout the night.

It is a relatively new hotel but feels worn. Not bad for one night but probably won’t stay again.