Courtyard by Marriott Hagerstown

The room as well as the bathroom was updated and clean. The bed was comfortable. The pillows could've been better.

Staff was friendly room was clean.

Booking advised as room WITH hot tub in the room. This was not the case! Charged $280 for a 10×10 box for a room with no hot tub or even tub for that matter... just a stand up shower.... the only reason I rented this room and paid $280 would have been there was a hot tub in the room....ruined the end of a great couples weekend . Will be requesting a full refund.

Staff was very friendly! Hotel very clean. Was loud noise of something running all night that prevented from a restful night. But otherwise 'thumbs up'.

We had a wonderful stay at your hotel The grand kids loved the pool and the cafe food was delicious. The rooms were spacious and clean. Thank you

Excellent Stay

Welcoming, friendly service, great location.

This was my second stay within a month, in two different Courtyard Marriott locations (the other in Norfolk, Virginia), where the bathrooms were not clean when I checked in. I considered the first one to be a fluke. But at my recent stay it was evident it had not been cleaned… their was hair and soap residue on the floor, fecal matter splattered around the rim of the inner toilet seat as well as urine stains on and under the toilet seat. Thankfully, front desk staff was great and handled it immediately, however, I was left with a feeling that if the bathroom wasn’t cleaned, were my sheets or anything else in the room cleaned?! It was an uneasy feeling, I’m not sure I want to pay to give Marriott a third chance to get it wrong.

Felt it was an elegant hotel in an upscale area. Close to amenities

Nothing in particular

The price. It was clean and a friendly staff but way overpriced for the amenities provided.

Great