Sitka Hotel and Restaurant

Didn’t have AC in the room but very nice hotel, staff was helpful. Restaurant was really good

Check in was terrible. After being ignored for about 5 minutes, the supervisor left the front desk guy (it was his first day), saying “you’ll be fine”, and the poor guy was so nervous. By that time there was a line of people to check in. Our luggage looked like it was thrown into the small room it was in. Breakfast was promised to be included by both Expedia and the hotel website and that was not true, and it was one of the reasons I chose this hotel.

Good location for walking

There was a ride to Airport, very early in the morning, Very convenient.

Breakfast no longer offered, they had apparently stopped serving it three weeks prior. Inefficient and unpleasant staff for checkin. Night staff very pleasant.

First the good: -Property was very clean, beds were comfortable, and room layout was OK. Now the bad: -“included breakfast” was maple and brown sugar instant oatmeal packets and one crunchy granola bar, coffee, and cold water. There were no bowls, and when I asked about that I was told to use cups because they “stopped buying bowls.” She told me that I could get hot water for the oatmeal by filling a paper coffee cup with cold water and then I could microwave it, and then I could eat half of the packet at a time in this little coffee cup. I actually think that leaving out only these 2 options and calling it “breakfast included” is false advertising and I will be following up on this separately with the company. - Front desk AM attendant ignored me completely when I walked up. I politely waited a few seconds directly in front of her, then said “excuse me” and she then waited about 5 more seconds before looking up at me. She didn’t say anything, she just stared until I asked my question. - The room had no hotel guide and no dialing guide at all. I asked the same hotel attendant about that and she told me that they don’t put one out because “we assume you know everything already.” Sounded like a joke but she was not joking that they do not provide one. - it was SUPER loud at night with a nightclub next door that blasts music until 2 AM with people yelling outside the whole time. - the laundry detergent dispenser was empty. I had to buy my own detergent from the grocery store

We were told that check in was to be at 3 and so we killed time then had to wait around until somewhere around 4:30 to get onto our room. The young gal at the desk was lazy and rude. We were told the stay included breakfast - awful and they didn’t even have any juice.

no customer service. Front desk unresponsive. No phone in our room. Room service, beds made, new towels, but no clean sheets only happened once on day 5 of 6! No continental breakfast at all. we scheduled ahead as fishermen to at least have hot coffee. Promised but never happened.

Great place!

The front desk was very unprofessional and rude. I really felt like they could care less if we were there, and actually we were an inconvenience. The "breakfast" was pathetic. Some sugary cereal, a couple of granola bars and a banana. Just don't do it if you don't care about it. Also super annoying is that I had to pay $11 at the front desk to get a room key. This is obviously after I spent several hundred dollars on the room. Not sure if that is expedia or the hotel, but just another issue that didn't need to be. Finally, I got a room with a kitchen. Which is great, but if you don't have any dishes or glasses in the cabinets why bother.