Sitka Hotel and Restaurant

lovely hotel in downtown Sitka- close to everything. plus it has an airport shuttle!

Good experience

Had a Sitka vibe.

Daytime check-in was smooth and pleasant. Witnessed several evening check-ins that were a disaster (very confused staff, very slow and even periods where staff was missing during normal hours). Published adds indicate free continental breakfast - they quit that several months ago. Was told the hotel restaurant started serving breakfast at 7:30 am. They do not open for or serve breakfast at all. Lobby had coffee occasionally and only with limited fixings. There were days when no cups were available nor staff to get cups. Had to go downstairs to lobby when we wanted fresh towels or other items. Rooms were clean and comfortable (a little crowded). Six-night stay and EVERY night after the neighboring bar closed the party moved to the parking lot between the bar and hotel. Party varied from two hours to four hours (several nights until 4:30am) of music, laughter, talking and screaming and arguing just outside the hotel rooms - VERY DISRUPTIVE to say the least - even the heavy rain did not stop the party's and the noise. Sitka offers several other hotels that are as conveniently located that will get my business next trip. The marketing department needs to update all the advertisements to represent accurate info.

Met the lovely new manager

Bed was not great, sofa bed was horrible! Coffee maker in room didn’t work, staff really didn’t care to assist. Just a Meh experience. Would try a different place next time in Sitka.

Breakfast was terrible…only toast and store bought egg/sausage muffin sandwiches, a few pastries and coffee.

The rooms were fine. Not luxurious, but this is an old hotel with good prices and an excellent location. The lady at the front desk in the morning was overworked because other staff did not show up. She did her best and was helpful. The hotel owners should fire the person supposedly running the continental breakfast because he was not there 2 days in a row. The breakfast itself is terrible with a small selection of sweetened dry cereals, some bread, a single kind of jelly, no coffee, hardly any fruit, and a small selection of breakfast bars. There was not enough of most things for the number of guests that showed up even though the owners know how many guests there are. For a real breakfast that also is excellent go three doors down to the Mean Queen. The restaurant attached to the hotel, Mangiare, serves only dinner. The food is Italian and is ouitstanding (my mother was an Italian immigrant, I've been to Italy 15 times, and I cook Italian). Be sure to go early because many locals eat there and the place fills quickly. Large helpings, reasonable prices especially for Alaska. Reservations only by phone and only for 6 or more.

It was adequate for our needs. The shuttle service to the airport is helpful. It was clean.

Customer service is non existent. They don’t answer the phone & on the occasion when they do, they don’t speak to you & just leave you off the hook to listen to them talking to other people. For the price, rooms should be cleaner. Breakfast should still be included. If you hate tourists, change your job.