Courtyard by Marriott Tyler

Not up to Marriott standards. When we arrived we waited between 10 and 15 minutes for someone to appear at the front desk. Even then the person appeared disinterested. The rooms we were assigned smelled moldy and the air-conditioning unit made a loud noise all night as if something was stuck in the unit. Overall it was the the poorest example of s Marriott hotel I have stayed in. I am a Marriott Bonvoy member and really expect more. Thank you, Eric Wedig

The hotel and room was fantastic. I unfortunately did not have the opportunity to utilize any of amenities but wish i could have, especially the cafe. Other than being ignored for almost 5 min at check in and no ac in the halls or elevators, my short stay was wonderful and i would definitely recommend this hotel to others.

All was good except they didn’t track what room i was in (211) and thankfully i had the top lock engaged because the staff tried to open door and let someone in my room while i was sleeping and woke up to a loud bang

The property was what i was expecting. Very clean, nice and happy i was able to change to a handicap room which i couldnt do online.

We could see stains on the hallway's walls. There were signs of repairs in our room's restroom. The building seems like it's struggling to meet the Marriott's standards. There was only one bath towel in the restroom and one roll of toilet paper. The bed seemed broke on one side because the mattress would sink if you laid down to close to the edge. I think the entire hotel needs better maintenance.

All the staff was very nice and helpful. All questions I had they were able to help with me with. The whole stay was great. Whenever I travel to Tyler I will always stay there.

Shower didn’t drain, even overnight. Sink slow to drain. Bed was

Staff was friendly and tried to fix tv with good attitude.

TV did not work, even after staff attempts to fix. I discovered the next morning that the door was so out of square that dead bolt lock did not engage. Elevator beeping so loud it can be heard in the room all night long. Bathroom wallpaper peeling off in many places,, held in place with staples. Mold in shower.

Easy to get to, friendly staff, easy parking.

Hot tub was broken. Pool was dingy, cold and unavailable most of the stay. Phone in our room was broken so we couldn’t call front desk. Then the power went out. I know they have no control over the power but it was definitely different. I’ve never had the power go out in a hotel before. It’s quite dark and disorienting.