La Quinta by Wyndham Abilene Mall

The property was in a good location and clean.

The room we had was clean but the entire carpet was very damp. I’m guessing the air conditioning unit is causing an issue with condensation possibly not being draining properly. Definitely needed to wear flip flops or walk on wet carpet. The mattress was very uncomfortable and you could see and feel the dip in both of the mattresses.

Location

Took 30 minutes to get checked in, breakfast first morning was terrible, orange juice was watered down, out of waffle batter, biscuits hard as a rock, gravy was thick as mashed potatoes. Day 2- went down at 8:00 and nothing ready (breakfast 6:00-10:00) waited for 15 minutes staff was rude we gave up and went to town for breakfast!! Back to the room to find the toilet plugged up, had to find house keeping to plunge the toilet. For the rates the charged this was very disappointed. I would not recommend this hotel!!

I was double charged for my room due to a “mixup’ in their system and the staff was unwilling or unable to reverse the unauthorized pending charges and I was told I would have to dispute it either way my bank or wait several business days for the hold to be released

Good location and staff were great. Price was very high for what we are used to at La Quinta but this was due to the data center driving up hotel prices in Abilene!

Honestly, I normally feel safe booking La Quinta inns because of their consistent cleanliness and all around service. The person at the front desk was friendly but the good time stopped there. The hotel needs a remodel first off. Do not be fooled by good pictures! It’s best up! The room felt like we walked into a chilly mouth the humidity was unbearable. The bed was horrible. It felt like a 40 year old mattress at my grandmother’s house! There was HAIR in the tub and the sink. The toilet ran all night. There were scuff marks on everything the walls furniture trim. The tv was hanging out of the wall off of the mount and sitting atop what had to be a garage sale dresser. La Quinta, you need to step it up with this one. The overall location was good but I will not be staying there again. And it makes me question every other La Quinta. For the price, ahem , over 200$ a night I expect better.

Nothing

Not much to see, we checked in and went to our room that was not clean at all. Used wipes in the bathroom floor even. Switched our room and almost the exact same situation. Did not stay for our trip and were told we would receive a refund and never did.

Worst experience ever. I was checked in to a dirty room and then checked into someone else’s room. Then the night of arrival someone else was checked into my room and opened my door at 0145 in the morning. Their fitness center has 2 pieces of equipment. One that is in-op (treadmill) missing its dashboard. And the room is dirty and foul. The rooms were old and work down. The yogurt at their breakfast was frozen. The elevator broke about midway through our stay. My colleague’s bathroom was dirty when she checked in and her room was left open all day when they ‘cleaned’ it. Another colleague fixed her own toilet the night before we left and now they are unable to process tax free forms that were submitted 2 days prior to our check out. I’ve been told we will get the updated receipt to you within a couple hours of checkout. It is day 2 still no updated receipt and apparently the manager is ‘unreachable’. Also, I get fixing things but clean up as you fix them. The stairs which obviously used quite a bit with elevators being out were filthy with not only construction debris but just in general. Carpeting and whole place smelled horrible. The only reason they got a 2 is because the front desk was extremely apologetic and trying to fix things.