Candlewood Suites Houston The Woodlands by IHG

Mold on bathroom ceiling, had to change rooms, keys stopped working, had to go down to get it fixed multiple times. Low water pressure.

How it felt secluded in a way, away from the chaos.

N/A

We found a lot of roaches in our room

Amenities in room

No drive around to pull up to check in.

Hard to get to location, in area full of traffic

Hotel is somewhat clean. Our room was clean but the halls needed some work. It smelled like old food on our hall when we checked in. Overall we would stay here again. For the price and the friendliness of the staff you can’t beat it.

Everything was good except there’s no lighting outside at all; most of the parking is in back & on the right side but when it’s dark outside you can’t see anything! It’s pitch black. It truly is scary if you’re a woman alone.

Not at all impressed!! Telephone did not work, recliner was so hard to get out of that it bruised the back of my ankle, and the clean out of the bathroom sink had to be worked from underneath to let water out. Also the dishwasher was not installed correctly. It leaned out from counter. There were no plastic or paper cups.

Alexis Paiz and the other staff are great customer service representatives.