Candlewood Suites Houston The Woodlands by IHG

I didn’t get a chance to eat breakfast.

Nothing

Clean and in a great location. The shower pressure was great.

Nothling

AC set to 50 degrees and it took the rest of the night to warm the room. Could not sleep well because the fridge wamaking noise all night try to make ice whch ii never did.

The property was okay, the staff was great, when you could fine them. Traffic makes getting in and out of the property difficult, bec its on a major highway. My room was clean, but my electronic keys had to be reprogrammed every couple of days, mine was a long stay. The most aggravating poinit to this trip was that I had a room on the bottom floor right next a side door. I was hoping to be able to enter and exit quickly and easily since mine was a long stay and I had a lot of gear. The lock and the door was broke and would not open with my room keycard. They've known about thijs issue for al ong time and have not done anything to repair it. Also, the "gym" ..lol..its not a gym...I'm not sure if anything there even works. It looks like a storage facility for abandoned equipment. I would not recommend this place nor would I stay there, again.

The Desk put us in a room with a known broken shower head that had been tape repaired. During my wife's (75) shower the tape seal failed sending water all over the room (floor to ceiling and outside the room!). Extended negotiations ensued to finally move us

Nuice place, courteous staff. No ice machine in lobby. Have to wait until ice drops in your room's fridge.

Credit machine didnt work when we checked in. We were on 2nd floor and the elevator had a a sign out of service most of the time. Leaving I had to use the stairs again and fell with a cooler and bag, landed on my knee. Told the employee at the desk when checked out, he didnt say sorry or anything. His only response was he didnt put the sign on the elevator. I have an appointment with a doctor to see whats wrong with my knee, it's very swollen still after 5 days. This may not be over with. I also showed the front desk employee, he showed no concern.

Staff was friendly and helpful. The hotel is quiet and in a good location. The only thing I can say is that the bed is VERY uncomfortable I had to buy a mattress topper to be able to sleep in it and we did see 2 roaches.