Candlewood Suites Houston The Woodlands by IHG

Very relaxing atmosphere

good peeps. one of the lady's there is 😂 hysterical. and kind. just mix up on rate but good to go.

Room 218. Everything was great (better than great, really) but the water pressure in the shower was like a car wash!! A bit uncomfortable and not relaxing… I definitely got clean though!! lol. I will be staying here again, but a different room and/or checking the shower pressure or head. :) Each staff member was exceptionally nice and accommodating! Thank you all, so much!!

Housekeeping walked into room without knocking first.

I booked this room because it was close to MD Anderson and the website said it was newly remodeled. When we walked into the first room that we were assigned there was a big puddle of water on the floor. The dishwasher was leaking so we were moved to a second room. I was unable to access the wifi in the second room so I picked the phone in the room to call the front desk and there was no dial tone. I then used my cellphone to call them and was told that ever since the remodeling was done many of their phones do not work. The television was also not working and there was an outlet that was hanging on by a wire where it had not been installed properly. We were then offered a third room but upon entering the room we immediately noticed several cockroaches around the room. In total we killed six in a matter of minutes. I immediately went to the front desk and requested a full refund. As I explained to the staff, cockroaches are a health hazard for any person but especially a cancer patient (we saw several cancer patients on the premises during the short time that we were there including myself). We will never again rent at this location. I took pictures of all the issues we encountered to show the staff.

Amazing

The room had roaches the minute we walked in. They gave us another room but the door wouldn't lock. We got our refund and went somewhere else.

If it wasn’t for roaches in cabinet it would have been a good stay. When I tried to call the front desk at nite time the phone kept ringing I had to walk downstairs to inform of the roaches. In the am it was the same guy told hey I seen more roaches he said he would tell manager nothing happened.