Relais Spa Val d'Europe

Nice hotel, good bar and rooms was well equipped. Could have done with some cooking utensils. Aircon didn’t seem to work in 34degree heat but overall lovely and great shuttle service to and from the parks.

Great location for

Pros: the hotel is nice, breakfast is good, the pool is big and clean, the shuttle to Disney ( mostly) convenient ( this is the reason we booked this hotel over others) and the staff is mostly nice. Special shout out to the concierge or driver who gave us a ride to the station our last day since the cab would have taken too long. That was extra and very appreciated. Most ( but not all) drivers were very pleasant. Cons: housekeeping doesn’t show up. One day I actually requested it at 10am before leaving to Disney, we were back at 4pm and the room wasn’t cleaned. I called the front desk to ask why as we planned to rest exhausted from walking non stop for 6 hours in heat and they said the “ don’t disturb sign” must have been on the door. It was not 1000% as we needed the trash taken I made triple sure the sign was not on the door before we left. This made me very upset. It’s a 4* hotel. If we request housekeeping it should come before 4pm. We waited for the shuttle once over 20 minutes and that is too long. We also called 3 times that day for the shuttle to pick us up. They should have shuttles going back and forth constantly. 20 is too long especially when it’s hot outside. A few drivers were rude, grumpy and drove too fast.

The hotel is the perfect location for Disneyland Paris and the free shuttle provided by the hotel was excellent. The room and the pool were clean and the staff were very helpful. Will definitely come back!

Wonderful stay at this hotel with a toddler while visiting Disneyland. Would definitely stay again.

Great 1 night stay, used the spa and it was lovely. My only fault was on checkout we were asked to pay the city tax again, the man on reception didn’t seem to realise everything had been paid upon checkin, he seemed to think we’d stayed 2 nights and not 1. Would stay here again.

We stayed at the property for 4 nights in a junior suite. Like most guests we were going to Disney. The hotel is well located, clean and underground parking is available at €15 a night. City Tax is about €8 per adult per night so factor that in. The staff and facilities are generallly very good. Check in is easy and quick. Breakfast is good but get there early to avoid the rush. My greatest disappointment is security in the room. On one occasion we came back and all the cupboard doors were open as though someone had searched the room. When we checked out it was easy. As we drove to the ferry port we realised we’d left our 7yr old daughter’s iPad in the room. We called the hotel to ask them to check. They said they would get staff to check and get back to us - they didn’t. We called again 2 hours later to be told they’d not checked the room yet. We rang again when we got home to be told the device wasn’t there and they would speak to the cleaners. We called the next day and the phone wasn’t answered and when we got through we were told they’d call us back - they never did. I emailed the hotel - again no reply. The device had my daughter’s own pictures and memories of Disney, all lost. We checked the device history and found it had been turned on the day AFTER we left in Paris, France. Someone had the device and it must be someone from the hotel as it was left in the room. Such a huge disappointment that the hotel let us down after a wonderful trip.

Excellent hotel would highly recommend

Convenient for Disneyland and our room came with a free transfer service to and from the park

Great service, friendly staff, quiet area, quick shuttle to Disneyland. Great spa!! One of the best massages I have had in a long time.