Relais Spa Val d'Europe

The hotel is quite near the station and there are some restaurants and anice bakery within a few minutes. The reception area looks quite nice, however the rooms were a bit dated and ours smelled like damp. Also, I know it's minor, but the lifts were really really slow. I didn't get the chance to go to the pool/spa area so can't comment on that. It's not a bad hotel, but given the price I was expecting much more, so I wouldn't go back.

We really enjoyed the wonderful staff, they were helpful. We stayed in the executive suites and enjoyed many amenities including breakfast buffet and shuttle service. We had an amazing trip because of the hotel.

Incredible hotel and hospitality!

Enjoyed our stay here. The hotel was lovely and the room was well equipped. Also the shuttle to Disney was a bonus. Never called them to get back from the park and took metro instead, but was handy having them there outside the hotel. Only negative was the pool hours for kids being 10-12pm and 3 to 5pm. If planning to spend most of the day in the Disney park, these pool hours are useless. I picked their hotel because I knew my daughter would want to swim every day, so we had to adapt our plans to allow for pool time in the morning. Really it would make more sense to let kids in the pool from about 8am to 9am as kids wake early. I really only picked the hotel because of the pool, so if I had known that kids hours would be restricted I would have picked somewhere else. But still enjoyed our stay.

Amazing service all round. Only down point is the hotel room was a bit tired.

Excellent service! I will be glad to stay over again.

I really had a great time during my birthday at the hotel. All the staff are friendly and helpful. Thanks

Truly a great hotel worth staying again. They need double glazed windows to keep outside noise out but other than that it was truly exceptional

We had a wonderful stay during our recent trip to Disney. Everything about the stay was perfect - a warm welcome and easy check-in to our room, with the sofa-bed already made for us. the delicious breakfast and spa made us not want to leave the property! Would highly recommend.

I’ve stayed at this hotel for years, and sadly, it’s been going downhill. The location is still great, and some rooms are fine, but the general maintenance is poor. We’ve had broken sofa beds, doors held together with pencils, and even a step that came off mid-stay. Most disappointing is the disabled lift to the swimming pool, which has now been broken for a full year (as of May 2025). I was told it had broken after check-in, but the date is written on it — clearly it hasn’t been fixed and likely won’t be. Another guest I know was told the same thing weeks later. Cost-cutting is obvious — no washing-up liquid, sponge, body lotion… and not even hand soap! You’re now expected to use the shampoo/shower gel combo for everything. Was that really necessary? The shuttle used to be reliable, but now depends entirely on who’s working. It’s sometimes a 30 min wait, as if certainly staff won’t send it unless full. Other staff are still quick. The reason I still return is because of the concierge team — Antonin, Jeremy, Michael, Matthieu and a couple of others. They are the heart of this hotel and the reason many of us keep coming back. If they left, I’d go elsewhere. I hope management know how lucky they are to have them.