Iberostar Waves Punta Cana - All Inclusive

This was the most disappointing trip I have ever taken. The first night our room was not ready at check in and we had to wait about an hour after the advertised check in time. When we finally got in our room we didn’t have any washcloths. We had to request them 3 times and wait about 5 hours before we got them. AND the front desk person got smart with us when we called to request them the second time. The second night the toilet seat broke all the way off and my mom and aunt had to fix it themselves. The third night the room safe malfunctioned and wouldn’t open with all our cash and passports locked inside. The food is mediocre and the staff was occasionally rude, especially in the gift shop. They boast about a $300 per room resort credit which is entirely false advertising. You can’t go to the beach without being bombarded with unwanted solicitors trying to sell you stuff you don’t want. This resort is definitely a one and done for me and my 6 family members I traveled with.

I liked everything.

Such a beautiful gorgeous and tropical place to enjoy with family and friends safe and fun.

We arrived at 9.30 no welcome drink - just asked to download the app which would give us all the info we needed and given directions to our block ( which was approx 200 yards ) no assistance was given or offered with our luggage . I enquired where we could get food and was told we had 15 mins before the restaurant closed ! The app was pretty good although does have some inconsistencies mainly locations are known differently on the app vs reality. Also there are no details of the main buffet restaurant. The room was clean and reasonably well appointed but a little dated. Shower room was good. In terms of food the main buffet restaurant was good quality (not 5*) desserts were extremely good! The toaster at breakfast was the worst ever encountered 10 laps through to get it even slightly golden - I raised this with a number of staff who would reply “sorry speaka no englese” they would then disappear and take no action. The speciality restaurants were poor & badly managed , we had numerous experiences of food arriving over cooked and cold - but no action was taken or apology given ! The only exception was the French which was 5* full entertainment program- morning were usually quiet, with music starting from noon ramping up at 3pm with team members shouting through microphones to be heard! Those wanting a quiet spot to take in the sun were out of luck. The currency change service would only change US $ or Euros- not good Overall a nice hotel with lovely gardens but not 5* !!

Food is awful….gross mystery meat for omelette station, buffet was not stocked and cleaned properly. No swim up bar, no waitress service at pool. They let vendors come into lobby at night and they are very aggressive! The room was clean and our housekeeper did a great job.

Very nice resort. Beautiful beach and many food options.

The staff was amazing!! The food was good and nobody got sick! However, if you are a college student I would not recommend this resort because it was very family oriented, I was not prepared for that.

This resort is so beautiful, clean, spacious with an awesome staff. Our group had guests with allergies and we had a dedicated staff member help us communicate with the chef and staff to make sure all were safe. Manny and Limbert gave us their contact numbers to notify them where and when we were eating. The food is varied and delicious and the shows were fun. We loved the beach with no seaweed or large waves. This was my 3rd stay here and will definitely be returning.

Before I begin, I want to clarify that we were not in the Prestige Club. Iberostar Waves Punta Cana provided us with excellent customer service. Check-in was smooth, and the gentleman who spoke French was especially courteous and helpful. Many staff members speak French, which was a great advantage for us. Check-out was great as well. The rooms and amenities were very good. The buffet offered quite a variety of food with different selections each evening, and the À la carte restaurants were also good. I appreciated that no reservations were required for the À la carte restaurants, except for the French one. I agree with other reviews suggesting the addition of more tongs or spoons to prevent cross-use between different dishes. Some items were hot, while some were cold. I always found something I liked and appreciated the effort put into the variety. I did see staff checking food temperatures with a thermometer at the buffet, which was reassuring. The resort was beautiful and clean, though I did notice some algae in the Blue Pool. I watched them clean the pools but a bit more needs to be done to get rid of it all. I had seen a review mentioning cockroaches, but we didn’t encounter any during our stay. Regarding the rooms, there were enough outlets to meet my needs, There was only one in the bathroom but I was good with that. I appreciated having two USB ports on either side of the bed. Based on another review, I brought toilet paper but never needed it. Housekeeping provided essentials like facecloths and bathrobes. You just need to ask. Some minor maintenance was needed, such as patio door locks, but a workaround was in place. The shower had consistently hot water. The beach was clean and, of course, beautiful. The well-known “chair game” was frustrating since by 8-9am most loungers at the beach and pool were already reserved. I did notice extra chairs being added around the pool, I figure to help with the issue, but the signs discouraging chair reservations were mostly ignored. I had a question during my stay and used the Iberostar app to contact the front desk. Their quick response was much appreciated. I also visited the spa after negotiating with a rep by the pool. He offered me an introductory package that included a 30-minute deep therapy massage and access to the hot and cold tubs, as well as the sauna. I really enjoyed the experience. The Kids Club was great, and the staff were very kind. Overall, unless you’re highly particular about resorts or food snob, this is a solid choice for a vacation. If the price is right, I will come back.

Another fantastic vacation at Iberostar Waves Punta Cana. We love Iberostar. Eandra at the Fit and Fun gym was very attentive, friendly and wearing smile. Christopher was most friendly by the pool with energy and laughter. Rossy in food and beverage was delightful, happy and attentive. Louisa provided a relaxing deep torture massage Pools, beaches were great. Entertainment and daily activities were great. The one area which could use a little touch is the food, buffets and restaurants but I tend to be a food connoisseur. The weather 85 with no humidity and we practiced our Spanish with the natives. As always, we will be back.