Comfort Suites Gothenburg South

Great stay. Clean. Very polite staff

It was quiet and comfortable.

E Coli was in the water and recommended not to shower if you had any scrapes- golfed 36 holes and was comfortable showering. No pre warning - no discount offer. Disappointed

Great location and courteous staff as well as a super comfortable bed.

The rooms were recently redone and very nice. Staff very pleasant and explained everything to us. No water usage as the town had an ecoli water problem. The hotel gave us bottled water whenever we needed or requested it.

So, apparently, the water in Gothenburg had an e coli outbreak, rendering the water in the Comfort Suites undrinkable. The Comfort Suites did little to address the issue. They did not alert us, even though the water event happened some days prior to our arrival. They did not offer a discount, even though breakfast was impacted (and we were told to keep our mouths shut while showering). They offered only a large water dispenser and 6-oz plastic cups for guests to use for brushing teeth, etc. While we understand the water issue was not their fault, they could have done more to mitigate the circumstances or at least offer a discount.

Nice property , although nothing around it .

I made the reservation on Friday then checked in on Monday to learn that the water had been declared contaminated with ecoli since Friday. The desk clerk informed me that it had been tested that morning and was no longer as bad... we could use it for showering just not drinking and they would give us bottled water. No coffee in the morning but the rest of the breakfast food was fine. I went ahead and checked in then got my mother (88 years old) and my 28 year old daughter (college degree in biology) and went upstairs to our room. My daughter began doing a computer search to find out more about the situation. It seemed to be city wide, all local restaurants were a risk. Safely washing hands even seemed to be an issue. The health concerns were more than we could risk so we left the room and went back to the check in desk. Because we had booked through hotel.com and paid ahead, the desk clerk was unable to refund our money. I had also paid extra for insurance since we were driving a long distance and traveling with an elderly person. I was told I need to work things out with my booking agency (hotels.com). I tried using my cellphone but couldn't manage to juggle emails, numbers, codes, etc. We needed to find another place to stay in a neighboring town, we hadn't eaten, so simply left the hotel and moved on. I realize the water issue wasn't the hotel's fault but I don't believe the seriousness of the situations was fully made clear to me.

They need to do alittle better cleaning the rooms

Solid—exactly what you expect.