Candlewood Suites Fort Stockton by IHG

Cleanliness and the staff was great

Nothing

Don't know. Hotel would not let us check in, in spite of the facts, room was prepaid!

I would have liked for my reservation to be honored and nor turned away.

First room refrigerator sounded like it was going to explode, second room was freezing, offered us a space heater. Shower was tepid at best. Won’t be back!

I enjoyed my stay at this Candlewood Suites. I believe they recently remodeled as my room had the new room smell- Staff was very nice and helpful- room was spacious with all the amenities I have come to expect from a candlewood Suites, Including Free Laundry. Thank you Candlewood Suites for a great stay!

An excellent hotel to stop for a night. I was pleasantly surprised by the facility.

Enjoyed my stay. Everything we needed was nearby. Thanks for having us.

Hotel did not have queen beds

Pass this hotel by... Pay a little more for another one! I am military and stayed here a few times when I have traveled in the past with no issues. This time, I was accused of having smoked in my room... and they had no evidence and claimed that it smelled of smoke when I checked out, and I don't smoke!!! If someone had smoked, it would have set off the smoke detectors inside the room so I am unsure of what is going on here. Well LONG story short, my stay that I paid $120 for one night for my husband, 3 kids, and myself turned out to cost me an additional $339.00 all because the manager Rosemary Ramirez, refuses to contact customers or handle these situations accordingly. Seems to me they are happy to RIP off anyone they can that passes through because they are in a remote location that not many will come back for. IHG hotels customer service, was no help. They do a claim number, and tell you that the manager at the hotel is the only person that can help you, and SHE doesn't do her job!!! Didn't hear from her, and from the notes read to me by IHG customer service she is set on keeping my money! Many other reviews show customer service is not a very High standard here, so do yourself a favor... avoid it like the plague!!!! This place is infested with stray cats outside the front entrance, and seems to be struggling to keep up with the cost of maintaining this place. Candlewood Suites Fort Stockton TX does very very bad business.