Iberostar Selection Anthelia

It’s really not worth the money, the hotel is looking tired now, the carpets along the corridors are old and dirty looking, reception area and parts of the hotel look very old fashioned, the food in the restaurant was lovely but was only Lukewarm, if you are a couple or group of adults looking for a relaxing holiday, you might not get it, as there is a lot of toddlers, I love children but while relaxing all you can hear is little ones screaming, there are 4 pools, 3 of them are for children and the other pool would be ideal for an adult only pool, but no there was a lot of toddlers screaming, I wouldn’t rate this hotel as a five star, would avoid if you are looking for relaxation

Love the Iberostar brand having stayed at Gran Tacande many times thought I would try the Anthelia, pleased I did. Charming receptionist at midnight on 28 February after 12 hours of gruelling travel (flight redirected to Agadir for 5/6 hours ugh). Informed I had been upgraded from side sea view to double sea view and the west facing view I had requested had been so kindly fulfilled! I upgraded to All Inc from Half Board for 302 Euros and so pleased I did. Mini fridge so well stocked, as was coffee pods, red wine etc. Buffet food disappointingly COLD or lukewarm at best but cooking stations superb providing hot cooked fish/steak etc so stuck to that. Cold buffets were superb, sushi, lobster, smoked salmon, prawns etc. Salads, cheese platters, bread etc all equally sumptuous. Breakfasts fruit bar/juices bread etc super as always. STAFF were without exception WONDERFULLY helpful and kind. Room sadly cold and other guests complained of not being able to put heating on. Will book again directly as not good value through Easyjet as long transfers so 5 days out of 7 enjoyed. Great trip ... thank you Anthelia. Julie x

Amazing hotel and staff, the food has been really good, we came all inclusive. Can’t wait to return, Danielle and Miriam have looked after so well around the pool bar

Amazing holiday from start to finish the food is fantastic and all the staff so friendly, Danielle and Miriam looked after us so well around the pool bar, we can not wait to return

Very good service in the rooms and thanks to David and the guys at the restaurant, the food was excellent.

Staff so friendly and helpful especially the to girls Miriam and Daniela . Great with the children .

Fantastic hotel, service was exceptional and staff was very friendly. Mirian and Daniela looked after us daily and made our experience unforgettable.

My stay was for about three weeks in February. There is not one person working here that isn't willing to help, or that doesn't have a friendly approach towards their guests. From checkin to checkout and even after. The people working at the reception all speak proper English, and often other languages. Every single one of them receive you with a friendly attitude. Upon entry I was welcomed with a free drink and they had my bagage delivered to the room by default. Extensions of my stay were always handled without any issue. Even when the hotel was booked full, they managed to fix something and had me stay in the same room, as requested. They accepted cash and creditcard (I haven't had to try any other payment options) The food they serve is of good quality and has a wide variety in options. At breakfast there's a lot of sweets for those that like it, but also plenty of healthy options. You can dine inside or enjoy your food in an open area outside. The workers in the restaurant don't always speak English in a way that you can hold a conversation, but they all control the basics at least. They will be able to understand, and they're always on the move to keep the place clean. My room had all the basics one could need. The room itself and the beds were cleaned daily. They do a daily round by your door to ask if you want some extra towels, minibar refill, or simply to hand you some chocolates. If you're sleeping in the morning, they will come and clean it in the afternoon. At all times they will respect the 'do not disturb' sign if it's on your door. Issues can always happen in a complex as big as Anthelia is, but they were all fixed almost instantly, at all times. When I had some water leaking underneath the shower door past 23.00 they had someone mop the floor immediately and bring fresh towels as soon as I notified reception. No attitude, just service. When they notice a defect in your room during cleaning, they will proactively get maintenance to get it fixed. Another time I thought my airconditioning was broken as the controls did not work at all. They had 2 maintenance guys showing up to fix it right away. Again after 22.00. It turned out the controls to the airconditioning don't work when the doors of your balcony are open. That was a quick fix and a good laugh. Again, no attitude from either of them - just service with a smile. The TV comes with international networks: Spanish, French, English, German and Dutch from what I've seen. The TV also comes with a chromecast by default for some personal entertainment of your own choice. The live entertainment outside I'm usually not a big fan of, but from the balcony I could enjoy them trying to hype up people quite a few times. The room is very well sound isolated when you close the balcony door, so the sound really shouldn't bother you if it's not your thing. On every hallway there's free filtered water. There's a gym in the complex that's freely accessible 24/7 and is equipped with quite a lot of options actually. Not just the typical threadmill and bicycle, but also for weightlifting far beyond a few dumbells. Laundry service is completed within 24h. The only improvement I could suggest is to lower the prices on laundry for socks/underwear. It's cheaper to buy new ones than to have them washed. All in all I have my own home now on Tenerife, but if I ever need a hotel again it will surely be Iberostar Anthelia! Thank you for the good time.

The Portofino restaurant should be of high calibre, we booked 5No days in advance and were really looking forward to a nice evening with some nice food. The service staff were very tentative but the beef lasagna was awful, disgusting, vile, appalling, it looked okay from the outside but the first mouthful was luke warm and then in the middle was cold. The staff tried everything to stay and have another serving but it was too late. The evening was ruined so we left everything on the table and reported straight to the reception. As of writing this some nearly 24hrs later we have heard nothing from the hotel. To make things worse we ordered 1No plate of fries and literally before the mains came out we were told no chips / fries , really !!!!!!!!! 5* I don’t think so

Perfectly positioned hotel enjoying panoramic views. Staff could not be more welcoming and helpful. Special mention to Pherimena who word at the main pool bar.Rooms are very comfortable. Only downside is the glass doors into the shower and toilet rooms… but fine as long as you know your bedroom partner well We upgraded to all inclusive on arrival and although not big drinkers we are throughly enjoying all the meals (choice and quality is fabulous) and the range of drinks. Plenty of daytime activities and have enjoyed the evening musical entertainment and had a dance. No reserving of sunbeds here as there are loads. Main pool is heated and then there’s an even warmer smaller pool. Hoping to return next Jan. Looking to return next January.