City Park Hotel Sochi

apart from the excellent location, there is nothing else positive. no hot water, housekeeping is terrible & staff are not interested. on 26.04 at about 2.00h, asked for room service & the answer was we are busy & can't serve room service!! on 24.04 asked for extra bed for 3 times in a lap of 4 hours & every time the answer is: it is on the way. on 26.04 evening, went to the reception to complain who listened to me & was not able to change anything, so I asked to see the manager & the answer was there is no manager as it is Sunday!! I asked her to write the comments I said & give it to the manager the following day, together with my business card & ask him to contact me or leave a message, but in vein. I hve to say thast with that location, if the service improves, would be a very good hotel.

The location is perfect; just above the beach and promenade, a short walk to the harbor and main shopping areas, and adjacent to a park and museum. The hotel is upscale in the lobby and common areas. The room was a bit worn but comfortable. The breakfast buffet was spectacular in its variety and quality plus they had a piano player and old Charlie Chaplin movie going. Staff was friendly and English speaking.

This fits the stereotype of Russian hotels -- worn, stained, non-English speaking staff except for Reception.

We like the hotel & its location but staff is working slowly. Break fast was good. Room service is so slow. They aren't cleaning rooms daily. We wait till 11.00 pm untill they clean the room. In the hotel they don't have swimming pool & beach . Helen & Dr Imtiyaz Rather

Good location, breakfast a bit hit and miss if a few people eating at once, rooms a bit tired.

Good location to the beach and boardwalk; updated hotel with good amenities and very responsive personnel. Had a corporate event here and left very happy.

I like my staying , and it's a good experience to be here .

Good

The hotel was too expensive for the room and services they offered. The room was booked for 2 adults but the reception lady said that the room was booked for 1 adult and a child, so they billed my credit card for more. This was disappointing. Many things were not working properly, like elevator doors sometimes needed manual force by hand to open which was weird. Generally, the hotel makes an impression of Soviet hotels from the past times, however renovated a bit some years ago.

Helpful staff; bed was old and lumpy; breakfast was very good though coffee never tasted fresh; close to waterfront; as a female business traveller I got sick of seeing signs around the hotel advertising the local erotic club.