Holiday World Casamaïa Apartments, Affiliated by Meliá

Location.

Bed was very uncomfortable, mattress very hard. No hand soap in bathroom. Shower gel container didn't work.

Wij hebben genoten enige was het bed. Na een week een extra matras gevraagd hadden we ewrder mieten doen. En de muziek is elke dag hetzelfde mag uit

Our overall stay was great. Some positive criticism would be; mention the baths are extra and not included in our stay. There should be more amenities included in the apartment. For example, dish towel to dry dishes, wine glasses, scissors, salad bowl etc… Special thank you to Raymond at ReWo front desk. He went out of his way to answer our requests. He was amazing.

Once we arrived at Casamaia, we were given a room that was not cleaned. The floor was dirty (fake nail and dirt), the chairs as well as the table and the bathroom consol were very dusty and dirty. We went down to the reception and told them that the room was not cleaned and that we request a thorough cleaning of the room. The cleaning was done about 30 minutes later but to our great surprise, only the floor was cleaned. The chairs, the bathroom and the tables were still very dirty. We had the come down a second time to the reception and request a room change which was given to us. The reception gentleman was extremely non-chalant and didn’t really care about the situation and didn’t even apologize for the uncleanliness. However, we were accompanied during our visits of the rooms by an extremely nice and professional cleaning lady (loubna) who felt very empathetic towards the situation. This is very unfortunate since the property is nice (view, pool area, safety). Also, the AC was not working on our last night and many ants in the room.

Views , comfy beds

Nothing

The on-site facilities were fantastic. If you include the other hotels that are part of the group, there are great pools, good restaurants, and great entertainment for the whole family (but especially the kids). Whenever I had a problem, the staff was always very helpful. We had a great view of the sea and the next door hotel's stage from our balcony. The shower in our room was great.

The staff seemed very confused (though helpful) at times, so I was confused. For example, when I got there, I was told that my accommodations included everything--it was inclusive. And, at first, when I went to the restaurants, they let us in for free, as if meals were included. But on the second day, the staff at restaurants started balking, telling us we had to pay. I didn't know what to think and gave up trying after a while. In our room was a kitchenette, which was great, but I couldn't figure out how to use the stove. I looked online but couldn't find anything. After about 20 minutes I gave up and called the staff for help. They sent over a custodian who couldn't figure it out either. They left after about 10 minutes and then came back 45 minutes later and showed me how to do it--they had figured it out by finding an online video for that specific model. The microwave oven was also difficult to figure out, but I found an online manual which I had to read, and eventually it worked. Finally, there were mosquitoes in our room. My youngest was bit the first night; I thought it happened when we were out at the pool, so I didn't think much of it. But later I found a lot more mosquitoes in the apartment. It was annoying, and I had to spend quite a bit of time killing them. I did tell management about these issues, and they responded very nicely that it would all be taken care of. So, although I'm being critical here, I would still visit Casamaia again. It was a great place for kids and I'm sure will be even better in the future.

Der Check in war kompliziert. Es wurde nirgendwo darauf hingewiesen das der Check in im Nachbarhotel Riwo ist. Ansonsten war die Unterkunft etwas in die Jahre gekommen. In der Dusche waren die Halterungen für Shampoo etc. Teilweise instabil und kaputt. Der Whirlpool war zum Teil auch kaputt (Pumpe,Licht). Das Zimmer hatte ziemlich viele Ameisen. Dafür ist der Ausblick traumhaft. Ansonsten ist die Terrasse leider sporadisch ausgestattet. Genau so wie der Outdoor Pool

Amazing place, and fantastic help from Cristina at any time and any request.

Amazing place, and fantastic help from Cristina at any time and any request.

The hot tub and view was incredible. Like no other in the area for value for money. The room was just right in size for the two of us. Staff were helpful. Location was very safe.

Lack of kitchen utensils and space for cooking. Hot tub kept emptying had to get it sorted twice but they were very quick and communicative.