The Ambassador, Mumbai

Pros: - Very courteous and friendly staff - Decent breakfast spread / food - Comfortable and clean beds. Decently sized rooms - Superb location for access to all of Mumbai by train, metro, cab & bus. Walkable to major attractions. Cons: - Terrible state of bathrooms. No ventilation fans. BLACK MOLD in the shower. Woke up with headaches & insisted on changing rooms asap - Bathrooms are 2 levels higher than the floor in the room! Needed an additional stool to get in. Very Strange. (SEE PIC) - Room Tariff does not justify the dated rooms. I guess they charge for the location. - Most of the rooms have NO VIEW or much natural light as they are facing another building, so no privacy. Rooms facing the main road are much better Special mention to Mr.Naren for helping me out with change of rooms. Very kind and accommodating gentleman. Thank you sir. Would definitely consider staying here again if they update their bathrooms!

Nice original feel retro art deco hotel with a relaxed feel. We had a large comfortable room with all facilities you would expect. Breakfast was good mainly local food and some more western options as well. Nice location very close to Marine Drive although the air pollution made it very hard to see any view at all across the bay. We had a nice experience on two occasions for drinks and food in the evenings at Gaylords across the road a little way down from the hotel.

The hotel has old-world charm, the staff are very friendly and the location is excellent.

hospitality

In general, the Ambassador Hotel met our expectations. The property was well-maintained, and all areas were very clean. I would like to specifically commend the reception and concierge staff, who were consistently courteous and very professional throughout our stay. We also received great service from the housekeeping staff—thank you for your hard work.

Noticeable contrast in service levels when it came to dining. I was disappointed by the lack of professionalism and care demonstrated by the staff during both dinner and breakfast. They seemed inattentive and did not match the standard set by the rest of the hotel team. I believe the restaurant staff would benefit significantly from further training on how to conduct themselves professionally and improve their customer service.

Breakfast served was very nice. Staff was cooperative and even served us a small cake for our wedding anniversary. Cleanliness in the hotel in general and the room in particular was excellent.

Restaurant can be better

interiors and location is great

nil

We recently stayed at the hotel during our very first visit to Mumbai which, can we say, was fantastic. Our stay at the Ambassador Hotel has restored our faith in hotels. The hotel was beautiful and what we felt to be very ornate. Our room was lovely, big, with a great en-suite and an EXTREMELY comfortable bed so we were really pleased with it. The food was delicious and so well presented however what made our stay was the staff. We feel so bad that we did not get everyone’s names to mention them all in our review but in the restaurant, Ilyas was fantastic, so welcoming, helpful and nothing was too much trouble for him and the staff that we saw whilst in there, Nash, Derrek and Gaurang were brilliant. The door staff and reception staff were also so warm and welcoming and helpful and finally Minarul Shikh who looked after our room comfort, was constantly there if we needed anything and made sure we were given everything that we needed and more. We cannot thank everyone at the hotel enough for everything that they did for us and if we return to Mumbai, we will definitely book into The Ambassador Hotel again. Thank you, everyone for making our stay so memorable from Stephen & Paula.