Rydges Southbank Townsville

The fact that we were moved to a new room.

The fact that the upgraded room was appalling. Mould all over the air conditioning unit. Tired and chipped furniture. We had to ask to be moved to a room. Actually was a downsize from the upgrade, yet still got charged the upgrade amount. And to top it off, late check out which was arranged at checkin was forgotten and my wife was asked to leave the room at 10.30am and not 12noon as arranged.

Location

Old dated but comfortable

I like how there was so many restaurants so close to where ridges was located all walking distance not far from the stadium and cowboys

Probably the parking

Very comfortable King bed and pleasant room. Location was great, as easy to walk to restaurants and pubs. Staff were very helpful and allowed an early checkin.

The lack of coffee machine in the room, and only the dreaded Nescafe instant,. Breakfast was $25 each but did not include espresso coffee, only instant. You had to pay an additional $4.80 if you wanteed a decent cup of coffee. The bathroom had a tired shower curtain that was mouldy at the bottom which was too short for the shower recess so the usual bathromm mess with water on the floor. At $220 per night I expected a bit better.

The position is excellent

Nothing to dislike

Location, price

location was perfect, facilities suited our group's needs. Easy check in etc

the communication between booking.com and the property. our booking did not populate correctly