Plantation Resort At Rainbow

The location was very good

The reception lady is VERY unhelpful and rude and made us feel very unwelcome and uncomfortable. We booked a two bedroom penthouse terrace apartment. It was for a special occasion and we asked if we could please get a quiet room with a good view as we came out of season when the town was quiet. Although other apartments were available we were given the worst one. There were no tissues and one toilet roll for four people for 4 nights stay in our room. We had to buy our own toilet paper. The main bedroom was VERY dark you couldn’t see without the light on. It was stuck at the back of the apartment with no view. The second bedroom couldn’t open the door more than 20 cm as it banged up against the bed. You had to enter through the bathroom. You couldn’t open the blind as it faces the main corridor. It was VERY small. We used the safe in the main bedroom but couldn’t get it to open on the last day. When we asked for help from reception we were treated as if we are a problem. The safe rusted and got stuck. We had to try and open it by ourselves which we eventually managed to do. We loved Rainbow Beach,but Plantation Resort has the worst customer service we have ever experience at any resort. It was a very uncomfortable and regrettable experience. We paid a lot of money to celebrate a special occasion but were treated with such rudeness that unfortunately our long awaited special break was a big let down. We specifically booked the best apartment but was very disappointed with the bedrooms.

Joli appartement en face de la mer. Équipement complet, même si un peu vétuste. Calme, bonne literie.

Un équipement vétuste par rapport au prix

Great location and great staff

Appartment was a little aged

Great location, roomy, spacious and well equipped apartment.

There were no extra towels or face washers provided. We had three kids with us and 4 adults and were short one towel. Had two face washers between all of us. My bed was hard and lumpy. One night, when I was feeding my through the night, I looked up and saw a large cockroach on the wall above our heads. It crawled into the air-conditioning vent.

Location fantastic! Walking distance to beach & shops & restaurants

Spa working in pool area