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8.2 / 10 Guest Rating

Hotel La Casona Real

Ave. Juarez entre 25 y 30 ave. norte., Colonia centro, Cozumel, QROO, 77 600, Cozumel, MX

Hotel La Casona Real - main view

About the Property

Welcome to Hotel La Casona Real, your perfect getaway in the vibrant heart of Cozumel.

Unwind in Style
Experience the outdoor pool surrounded by lush gardens and a panoramic terrace, ideal for relaxation and soaking up the sun.

Comfort and Convenience
Our 14 air-conditioned rooms come equipped with complimentary Wi-Fi, cable programming, and essential amenities that make you feel right at home.

Central Location
Discover the best of Cozumel with attractions like Benito Juarez Municipal Market and Cozumel Maritime Terminal just a short walk away, making it easy to explore the island.

Don’t miss the chance to experience the charm of Hotel La Casona Real—book your stay today!

Facilities & Amenities

Express check-out
Free WiFi
24-hour front desk
Terrace
Garden
Luggage storage
Express check-in/check-out
Concierge service
Wheelchair accessible
Safe-deposit box at front desk

Important Information

Check-in & Out

Check-in
Check-out12:00 PM

Property Notes

Up to 2 children 7 years old and younger stay free when occupying the parent or guardian's room, using existing bedding. Contactless check-in and contactless check-out are available.

Check Room Availability

1 night · 2 adults

No rooms available

We couldn't find any available rooms for these dates and guests. Try adjusting your search criteria.

Guest Reviews

8.2
Excellent121 verified reviews
AI Summary

Guests highly rate the friendly, helpful staff and frequently praise the excellent location near downtown/shops/restaurants.

Categories

Cleanliness4.5
Service9.8
Location9.6
Room Quality7.0
Amenities8.8
Value for Money8.7
Food and Beverage8.2
Overall Experience9.0

Select topics to read reviews

S
Sandra EllenmxMX
Verified booking
family_with_children
Standard Room
Stayed in Mar 9, 2026

"Exceptional"

10.0
Helpful?
S
Sandra EllenmxMX
Verified booking
family_with_children
Standard Room
Stayed in Mar 9, 2026

"Exceptional"

10.0

Staff!!

TV issues.

Helpful?
T
TeresausUS
Verified booking
couple
Standard Room
Stayed in Feb 23, 2026

"We would stay there again."

8.0

Location was convenient, about 6 blocks from town. Staff was very nice and helpful. It was nice having the swimming pool. They offer filtered water. Fairly close to stores and restaurants. We never needed to take a taxi. Air conditioning and a fan in the room. Nice hot water for showering.

The noise from the street and the bar was a little loud, but it didn’t bother us too much. There’s no security safe in the room, but the hotel seems very safe.

Helpful?
J
Jesus Rene ChionfiFI
Verified booking
couple
Standard Room
Stayed in Dec 30, 2025

"Exactly what they described! Amazing support by the personnel"

10.0

The hotel is very close to downtown. Next to it, there are several services: Drugstore, groceries, restaurants. But the most important highlight is the hotel personnel! They were amazingly kind and gentle with us! My partner got sick and they were always helping me during this.

Helpful?
G
GabriellaitIT
Verified booking
couple
Standard Room
Stayed in Dec 21, 2025

"Receptionist molto gentile e accogliente, pulizia da rivedere!!"

4.0

Unica nota positiva la cordialità della ragazza alla reception! Molto gentile nell’ aiutarci con la presenza di un geco in stanza e nel fornirci informazioni turistiche. Posizione comoda vicina al centro e al molo.

Stanza troppo vicina alla reception, si sentivano tutte le chiacchiere! Musica ad alto volume fino a tarda notte proveniente da un locale vicino quindi impossibile dormire bene. La finestra in stanza da sulla via quindi bisognava tenere le tende oscuranti sempre chiuse altrimenti i passanti vedono tutto quindi stanza buia con bisogno di accendere le luci anche di giorno. Parecchio umida. Passando sopra alle precedenti note negative che alcune poco dipendono dall’hotel (musica, umidità), la cosa peggiore è stata la pulizia al nostro arrivo. Molto probabilmente al nostro arrivo non sono state fatte le pulizie in stanza e non sono state cambiate le lenzuola, in quanto ho trovato parecchi capelli soprattutto nel cuscino tanto che ho dovuto mettere una maglietta sopra per poterci dormire tranquilla. Presenza nella doccia appena fatto check in di insetti e vermetti nonché la prima sera prima di coricarci ci siamo accorti esserci un geco in stanza.

Helpful?
R
Remigio AbanmxMX
Verified booking
family_with_children
Standard Room
Stayed in Dec 9, 2025

"Excellent"

8.0

La cercanía al centró y la amabilidad del personal

Nada

Helpful?
H
hadarilIL
Verified booking
solo_traveller
Standard Room
Stayed in Oct 27, 2025

"Exceptional"

10.0
Helpful?
M
MA. DEL PILARmxMX
Verified booking
solo_traveller
Standard Room
Stayed in Oct 20, 2025

"Agradable!"

7.0

Me gustó el wifi, la alberca, la atención del personal. Todos muy amables.

No me gustó que en la contra esquina está un bar y en las noches ponen su música alta. No pude dormir (soy muy especial para dormir y con el ruido me costó dormir)

Helpful?
Á
Ásgeir PállisIS
Verified booking
couple
Standard Room
Stayed in Oct 8, 2025

"We enjoyed out stay, and the little decorations the staff do with the towels are fun and it all makes for a fun atmosphe"

10.0

Staff was friendly. The bed is king sized so there was more than enough room for us.

Helpful?
J
Jesica MlacakarAR
Verified booking
couple
Standard Room
Stayed in Sep 12, 2025

"Gran atención"

10.0

La atencion del personal fue magnifica, muy atentos y nos ayudaron con todo (hasta nos dijeron cuanto deberia salirnos el taxi hasta el ferry para que no nos cobren de más). El hotel está bien ubicado y fácil de llegar desde el puerto del ferry. Volveremos!

Helpful?