JOIA Paraiso by Iberostar - Adults Only All Inclusive Resort

We had the best time on our mom/daughter getaway to JOIA last week! The resort was beautiful, the service amazing, restaurants all exceptional, and top shelf alcohol at the bars! The staff went over and above to make our stay extra special. Ruben and Ana were our butlers and they went over and above to make our stay in building 70 the best experience ever! Alma and Hilario from the entertainment team were so funny and kind and kept things fun at the pool each day! Our driver Leonardo was so helpful in helping us to navigate this huge property! Golf carts with drivers are available any time you need them! Joel, our server at the Italian restaurant served us twice and was the best server and kindest person. He made our experience so exceptional that we came back a second time! Lastly, Eli and Ricardo from Bell services were wonderful and made our arrival and departure seamless! We will definitely return!

My husband and I went to JOIA Paraíso by Iberostar in December 2025. Overall we had a great time and definitely recommend it! I just want to point out the one downside up front instead of burying it further down: the average age of guests here is about 65 to 70. So if you are a younger couple looking for a party atmosphere, late night activities, or to make friends with people your age, this may not be the resort for you. Just as an example, my husband and I were at the bar at midnight one night and were the only ones there. But if you are fine with this, then everything else was great! Room: We had a 2nd floor (which is the main level) suite overlooking the quiet pool and the room very nice. Staff come and clean and restock your room every day and then turn down the bed in the evening. Our favorite part was the balcony overlooking the pool with a big swing seat and couch. Food: The JOIA Paraíso has 5 restaurants (Italian, French, Japanese, Mexican, Steak/Seafood) plus a buffet and beach restaurant and bar open for lunch. The food at all of them was great! Don’t expect Michelin star quality but it was very good for a big resort. Honestly the buffet was one of our favorites, they had great food for every meal. The only thing you have to make a reservation for is the hibachi grill in the Japanese restaurant, which was fully booked so we could not make a reservation. You can also go to any restaurant at any of the other connected resorts. Restaurants are only open certain days of the week, so make sure you check the app. Pool and beach: There are two pools at JOIA Paraíso - a quiet pool and an activity pool. Both are very nice! The quiet pool is very peaceful and relaxing, but even the activity pool isn’t crazy (unlike the Lido pool at one of the connected resorts). At the activity pool they play music, have a few activities throughout the day and have a swim up bar. The beach is also very nice with plenty of chairs. Servers come around and take your drink orders on the beach also. However, the best part of the beach is that all the way at the edge of the property, locals have set up two massage stands and you can get a massage right on the beach for less than half of the cost of a massage at the resort spa. Do it!!! Service: All the service was great. I read a lot of complaints about you getting continually bombarded by people trying to sell you a time share. The concierge desk did try to sell us hard on attending a brunch for the time share once, but we said no and then just didn’t go back to the concierge desk and didn’t get bothered again. Shows/Activities: The app is great at showing you all the activities and shows going on each day. You can also see the shows and activities going on at the connected resorts. Our favorite activity we did was a tequila and mezcal tasting and our favorite show was the fire show (get there early for a good seat, it’s the most popular show). There are also lots of group gym classes.

this resort is immaculate and location is beautiful. Staff is top notch and friendly with excellent service. We had an ocean view room and a balcony. Butlers provided great service. Comfortable chairs were provided for the beach and pool areas with plenty of towels, drink service was very good. There were plenty of cuisine choices with high quality food although there were numerous times we noticed items on the buffet were not being kept hot or warm and were at room temperature. We did get solicited several times for the breakfast to learn about the travel club, this became annoying, ask once and then just stop! The resort has an ap with some useful information but it it kind of clunky and needs improvement. There is nightly entertainment at a very nice theater on the property, entertainment was better than what we have typically seen at resorts.

We returned yesterday from a week at Joia Paraiso in Playa. FIRST, THE GOOD: The service was excellent; staff were attentive, responsive, and friendly, with exception to mediocre service one night in Venetia, the Italian restaurant. Restaurants were good, not 5-star across the board, but good. We could definitely tell a difference between this hotel and its cheaper cousin, Waves. It was nice not having kids running around too (we love kids, just not at our vacation). NOW, THE NOT SO GOOD: If you like a pretentious look, this is the place; if you like a hotel styled like a 1960s brothel or a similar place in south Florida, this is your place. We actually preferred the decor and style of the Cozumel Iberostar Waves, which cost a third what this one cost. Had it not been for the discount we were offered, we wouldn't have chosen it to begin with. The constant attempts to upsell us, even though we already plunked down money for the over-rated and overpriced Star Prestige, were annoying. I finally had to demand, in all caps, not to be asked for any further "meetings." It was interesting how no further attempts to assist us in any way were forthcoming after that. Not until you're in the already-overpriced giftshop do you find out that the "discount" supposedly given to Star Prestige members DOES NOT COVER any item that is "on sale." Conveniently, everything we bought seemed to be on sale (funny how that happens.) Get this: $57 for a bottle of suntan lotion. We decided not to buy it. We won't be returning to Joia Paraiso; its style might be to some people's liking, but not us. Every time we were seated in the tacky gold-paint-embossed room used for L'Atelier, we couldn't wait to go elsewhere.

Enjoyed each and every one at this resort Spectacular rooms, views, grounds, maintenance & food, this was a fantastic experience. Fabian Monse and Monserrat, for the entertainment fabulous Johnny Mala Alma y Jules Entertainer was the best and made our stay so enjoyable. Thank you. Date of stay: January 2026 Trip type: Traveled as a couple.

Spectacular rooms, views, grounds, maintenance & food. Our main allergy chef, Milylane, along with Yoary and other chefs, took such great care of us and helped assure my wife of food, free of gluten, since she has celiac disease. We often struggle when we travel, but this was a fantastic experience We will definitely be back!

We came to this resort for second time within two years. Both times in January, even weather is changeable, but still great. The resort itself is spectacular, very quiet, unbelievable clean. The beach is very well maintained , we had a few days seaweed but resort is doing great job to clean it. The huge pool is also in perfect condition Apart for having great food, nice restaurants, astonishing buffet, I cannot be thankful enough for personnel. Our butlers Benjamin, Fatima and Anna provided great feeling of being taken care on very high standard. Great people, friendly, professional and amazingly always available. Any requests or concerns are taking care of immediately, either way - information, fixing broken safe, inter resort transportation, spa reservation, anything.. Thanks again to them for making great vacation. In our previous visit, i needed a doctor help. The butlers handled it minutes.(resort has medical staff and ambulance 24/7, who would know without them). There is something minor what resort could pay attention, such as week or dead WIFI on the beach or generally outside of the room. I think some bars, snack stations, coffee shops located closer to the beach would be great. Not all restaurants open every day, its not big deal just FYI. But great buffet available everyday. My overall experience is great, even on comparison with neighbor resorts where we stayed before, such as Valentine and Secret. The worse part is price - the panoramic ocean front suite is quite expensive, but from another hand, there is no such thing offered in proximity.

Mala and Jonathan From the entertainment team with the activities and shows are very professional and entertaining, the music around the pool and their fun things to do everyday are great.

This is our second year at Joia Paraiso in the Iberostar resort complex and we will definitely return. The staff is very helpful and friendly, and the food is delicious at the sumptuous buffet and 5 themed restaurants. Guests at Joia, the nicest of the 5 resorts, can eat at any of the other resorts. While we enjoyed our daily walks through all the resorts, it was hard to leave the excellent cuisine at Joia. The rooms Joia are large with a seating area and oversized bath. We enjoyed a beach front balcony with couch and basket pod swing for two. Other rooms open onto interior or pool areas. The beach and pool areas are well- appointed with lots of seating and cabanas. The beverage and butler service are very good, not intrusive but ever ready to meet your needs. There are activities of every type each day and evening. While we did not engage in the water sports and competitions we had a lot fun cheering on contestants as they competed at the giant Joia pool and the pools at the 4 other contiguous Iberostar resorts. There is also a large quiet pool that is serene as well as an indoor pool and gym facilities. (Spa service are separate.) The landscaping and architecture of the entire Iberostar complex is stunning. Definitely a luxurious experience. I saw the review that complained about the reviewer’s experience with the Iberostar Prestige membership presentations. Obviously, if you know you don’t want the membership, don’t go to the presentations. We never attended any presentations and did not feel pressured to do so. All in all, this is a luxury resort that is well worth the price.

This is our second time to this resort and it was perfect, as previously experienced. The staff is excellent and attentive. The food and drinks are fantastic and the grounds are incredibly clean. The rooms are spacious and attended well. This is our favourite place to travel for beach vacations and will definitely be back!