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9.6 / 10 Guest Rating

JOIA Paraiso by Iberostar - Adults Only All Inclusive Resort

Carretera Chetumal - Puerto Juarez km. 309 Playa Paraiso, Puerto Morelos, mx

JOIA Paraiso by Iberostar - Adults Only All Inclusive Resort - main view

About the Property

Luxurious Amenities

Iberostar Grand Hotel Paraiso is a lavish retreat in Playa del Carmen, offering water sports facilities, a tennis court, a hot tub, and a sauna. Guests can also enjoy free WiFi and a car rental service.

Elegant Rooms with Stunning Views

The rooms at this hotel are elegantly designed and equipped with modern amenities such as a desk, flat-screen TV, and a private bathroom. Some units even offer breathtaking sea views, and each room features a convenient coffee machine.

Culinary Delights and Recreation

Start your day with a delicious continental or buffet breakfast and savor authentic Mexican cuisine at the on-site restaurant. Stay active at the fitness centre or enjoy a game of table tennis during your stay at Iberostar Grand Hotel Paraiso.

Experience luxury and relaxation at its finest - book your stay at Iberostar Grand Hotel Paraiso now!

Facilities & Amenities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk

Important Information

Check-in & Out

Check-in
Check-out12:00 PM

Property Notes

El cargo de la reserva aparecerá en el extracto de la tarjeta de crédito a nombre de: Hotelera Playa Paraíso, S.A. de C.V. Para más información sobre el cargo de esta reserva, es necesario ponerse en contacto con el hotel. El nombre del titular de la tarjeta de crédito utilizada para abonar el pago deberá coincidir con el nombre de uno de los huéspedes que figuren en la reserva. Al hacer el registro de entrada, se debe presentar la misma tarjeta de crédito y un documento de identidad oficial. No se aceptan pagos en el hotel. Las reservas que no hayan sido abonadas se cancelarán antes de la llegada. En caso de solicitar factura, será emitida por Hotelera Playa Paraíso, S.A. de C.V., con sede en México. Se debe abonar un suplemento medioambiental de 32.57 mxn por noche y por habitación al hacer el registro de entrada. La tipología de cama seleccionada está sujeta a disponibilidad en el hotel. El establecimiento no acepta reservas de 10 habitaciones o más. Todas las reservas de 10 o más habitaciones se considerarán como grupo y están sujetas a los términos y condiciones de grupos. Los huéspedes deberán mostrar un documento de identidad válido y una tarjeta de crédito al realizar el registro de entrada al hotel. Todas las peticiones especiales están sujetas a disponibilidad y pueden suponer costes adicionales. Es imprescindible que el titular principal de la reserva tenga 18 años o más en el momento del registro de entrada al hotel. Se requiere informar de la hora prevista de llegada al hotel con antelación, utilizando el apartado de peticiones especiales al hacer la reserva o contactando directamente con el hotel. Los datos de contacto aparecen en la confirmación de la reserva. Política de niños: No aplica, es un hotel solo adultos. A deposit may be required at the property.

Check Room Availability

1 night · 2 adults

No rooms available

We couldn't find any available rooms for these dates and guests. Try adjusting your search criteria.

Guest Reviews

9.6
Exceptional410 verified reviews
AI Summary

Guests highly rate the friendly staff and frequently praise the clean and beautiful environment.

Categories

Cleanliness9.3
Service10.0
Location9.3
Room Quality9.8
Amenities9.6
Value for Money9.3
Food and Beverage9.7
Overall Experience9.9

Select topics to read reviews

S
Seat2B-PMDANBURY, CONNECTICUT
Verified booking
Family
Standard Room
Stayed in Mar 3, 2026

"A Wedding, A Celebration, Family, Friends, made for Another Unforgettable Stay at JOIA Paraíso by Iberostar"

10.0

A Wedding, A Celebration, Family, Friends, made for Another Unforgettable Stay at JOIA Paraíso by Iberostar Our recent 18-day stay at JOIA Paraíso by Iberostar in Riviera Maya was more than just a vacation — it was the setting for one of the most meaningful moments of our lives. Having visited multiple times before, we already loved this resort, but experiencing our wedding here elevated everything to an entirely new level. Arrival & First Impressions From the moment we arrived, we were reminded why we continue to return year after year. Despite a small customs delay due to the many wedding welcome bags we brought for our guests, our W2M transportation waited patiently, and the warm greeting upon arrival at the resort immediately made us feel at home. Every member of the staff greeted us as if we were family. The property looked better than ever — pristine landscaping, constant maintenance, and thoughtful upgrades throughout. The Star Prestige lounge featured beautiful new furnishings, and our room — one we’ve stayed in several times — felt like returning to our own beachfront home. The staff surprised us with roses, photos from previous trips, and a heartfelt congratulatory display in honor of our wedding. It was those personal touches that truly set the tone for our stay. The Wedding Experience Choosing JOIA Paraíso for our destination wedding was one of the best decisions we’ve ever made. The beach ceremony was absolutely stunning. As Sue walked across the sand toward me, nothing else mattered — though we were later told many guests had gathered to watch. It was the perfect setting on the beach, between buildings 70 and 71. They set the chairs and the ceremony altar up as if they were from a magazine. The cocktail hour overlooking the pool at sunset was beautifully arranged, complete with a live saxophonist. From the balcony, you looked over the main pool and then onto the ocean. Everyone said the food was remarkable. Our reception dinner at the quiet pool was flawless. The food stations were abundant and constantly replenished — in fact, we may have selected more than necessary because the presentation was overflowing in the best way possible. The chefs and staff were overseeing everything and ensuring nothing ran out. We hired a DJ, MC, and florist and added an LED dance floor (a tip for future couples: if you expect a larger crowd, consider sizing up). We had sparklers go off at the end of our first dance, and a giant S & P (for Sue and Pete) that was light-up. The music kept everyone dancing all night, with blow-up instruments, light-up wrist bracelets, and light-up sunglasses. and even guests from the resort sat on surrounding cabanas to enjoy the celebration. Some that we knew, even made their way onto the dance floor by the end of the evening. For anyone considering a destination wedding, I cannot recommend this property enough. The organization, setting, and staff execution were exceptional. Our wedding planner Joyce took care of everything. Romantic Beach Dinner One of the most special evenings of our stay was the Romantic Beach Dinner, gifted to us by dear friends. Held in the exact spot where we exchanged our vows, it provided a peaceful and intimate moment after two weeks of celebration. A candlelit teepee overlooking the ocean, rose petals, soft lighting, and the sound of waves created an unforgettable atmosphere. The multi-course dinner was outstanding — lobster tails, beef carpaccio, scallops, seafood terrine, perfectly cooked tenderloin, decadent chocolate cake, and tequila cream coffee to finish. The service was flawless, and the ambiance was simply magical. We have enjoyed this experience on prior trips and highly recommend it for any special occasion. Wine tasting and food pairing This was an extra charge for a dinner with wine pairing. The Butlers were asking anyone in buildings 70 and 71 if they would like to participate for an extra charge to have dinner in the wine room, which is inside the Mexican restaurant, the Sommelier and the chef hosted it. It was Mexican wines with Mexican food, and nothing on the Mexican restaurant's menu. This was a fantastic evening. There were four couples in total in the room. I guess that room can fit five couples. The Sommelier started with a history of the Sommelier job, which was quite interesting. We started out with chips, beans, and cheese, which was delicious. Then  our first course was King Crab stuffed in a pepper; it wasn't that spicy at all. They paired that with a Mexican sparkling wine, and the two went together amazingly well. Then the next one was a real surprise; we had duck breast in a tortilla with mole sauce on top. We paired that with a light Chardonnay, and it went extremely well. I would’ve thought we would have paired that with a red, but that’s why these guys are professionals; they really know their stuff. Next course was 4 baby lamb chops, which were great. They paired that with the Mexican 3V blend of reds, which had a nice touch to it. I was almost stuffed at this point when they brought out a lobster tail over a bit of vegetables. There was some sauce I can’t remember that had the consistency of mashed potatoes, but it was light green, and it was really good. Then, later, they brought out another red, a Cabernet, which had a slightly better taste than the 3V. For dessert, we had the best, creamiest vanilla ice cream I've ever had on top of chocolate lace, and then they called it a crème brûlée with a peanut-butter taste. This dessert could only be described as decadent. We finished that off with a tequila infused with almonds, over ice. What a great flavor. Everyone had met for the first time, and we had some great conversations. We learned about the food in the pairings, and a wonderful time was had by all. I was a little too busy, enjoying myself to take pictures, but I did take some. The cost to attend was $145 per couple, really worth it. Dining Highlights during the trip Dining throughout the resort continues to impress: • Embers Steakhouse delivered an incredible group dinner experience, featuring bone marrow, braised rib, lobster tail, and exceptional service even with a large party. • The updated Mexican restaurant menu is a must-try. The SIKILPAK (traditional Yucatán pumpkin seed dip), Aztec soup, three-chili beef tenderloin, and lobster al pastor were standout dishes. The authentic flavors and knowledgeable staff made it one of our favorite evenings. • The intimate Chef’s Lunch at Star Prestige Beach was another highlight. Chef Yadhir’s dumplings and shrimp lo mein with Thai sweet chili sauce were extraordinary. With only eight seats available, it’s an exclusive experience best shared with friends. Atmosphere & Community Beyond the food and events, what truly makes JOIA Paraíso special is the people. The staff consistently treats guests with warmth and sincerity. Even after multiple visits, they remember our names and welcome us back as family. We have had many butlers over the years who have been amazing: Gabriel, Fatima, Carolina, Ruben, Manuel, Mario, and Angel. Yet, this year we had a new butler, Paola, who was absolutely amazing. She was organized, professional, efficient, and always there for us. On our wedding day, she had everything organized for the Bride and the bridesmaids in our room, for the groomsmen in another room, and for me. She was the best butler we have had in any resort, and we have had some great butlers in the past. Over the years, we have formed lasting friendships with fellow members — what we affectionately call our “Iberostar family.” Sharing long dinners filled with laughter, bottles of wine, mezcal tastings, and evenings at the lobby bar created memories that go far beyond a typical resort stay. You form a very special bond with the people that you choose to vacation with, time and time again. Waking up each morning to sunrise over the Riviera Maya coastline remains one of our favorite rituals. Each day feels like a new beginning, and there is no better setting to appreciate it than being in building 70 or 71 on the beach. You can also go down to the beach and experience it, but some mornings, just lying in bed with the curtains open and experiencing the first glow of light as it starts to fill the room, followed by the most magnificent colors of red and orange that your eyes have ever seen, is the best way to start the day. Final Thoughts JOIA Paraíso continues to exceed our expectations in every way — service, cuisine, ambiance, and attention to detail. What began as a membership decision for better room rates has evolved into something much more meaningful: friendships, celebrations, and memories that will last a lifetime. If you are considering a destination wedding, romantic getaway, or simply a place where you feel genuinely welcomed and appreciated, JOIA Paraíso by Iberostar is truly exceptional. We look forward to returning again — it already feels like home.

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1
144kenfTORONTO, ONTARIO
Verified booking
Couples
Standard Room
Stayed in Mar 3, 2026

"Great experience at Joia. Will return."

10.0

We had another great stay at Joia. From cold towels at check in, to organizing our next visit at check out, everyone was wonderful. Our butlers, Karolina, Rueben, Bejimin and Gustavo, took care of everything. Dinners, ice, coffee tea, different pillows! They were there every time we had any requests. On the beach Humberto and Rodrigo were running (in the hot sun) making us our favourite cocktails. The best part is the food. The buffet at breakfast and lunch is a masterpiece. Josue & Leonardo welcomed us daily. Our best experience was at the Italian restaurant. We repeated 3 times. Eusebio, and of course the Manager - Felix, had a special table set for a very romantic dinner. Thank you all. See you soon.

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M
menard065PETERSBURG, ILLINOIS
Verified booking
Couples
Standard Room
Stayed in Feb 26, 2026

"Winter escape"

10.0

My spouse and I have made approximately 4 trips to this particular resort. The resort itself spares no expense in beauty and professional, friendly staff that thrives in excellence and detail. We’ve been to this area approximately 50 times in the past 30 years and would rate this location as one of the best I’d like to thank the Iberostar staff for making this resort stand out above the rest, and make a vacation experience exceptional. Chuck and Carol Jones

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R
runnerscageHAMILTON, ONTARIO
Verified booking
Couples
Standard Room
Stayed in Feb 25, 2026

"Fantastic resort, will definitely be back"

10.0

This resort is amazing! The staff are super friendly. Fabian is great on the animation team. Paola has been a wonderful butler. The food is outstanding. Very clean resort too. We stayed in a butler ocean front suit. Gorgeous views.

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A
AddictedToTravel01
Verified booking
Couples
Standard Room
Stayed in Feb 24, 2026

"Wonderful every time"

10.0

My husband and I have been visiting this resort almost every year since it opened…we say many times each visit “this never grows old” . We usually stay in building 70 or 71 because of the gorgeous view. We decided to stay in a villa this year. It was an amazing. There’s plenty of room in the beautifully decorated villa, a huge bathroom , private pool and two bikes to each villa. We didn’t think we could feel any more at home this resort, but the villa is truly a home away from home. Service is top notch from the butlers, servers and wonderful from desk staff. The shows are amazing. Every year a bit different. I’d say everyone should visit this resort just once, but that won’t happen because once will not be enough, You’ll be return guests as most people we met there are.

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S
S2807MOmikeb
Verified booking
Family
Standard Room
Stayed in Feb 23, 2026

"Vacations"

10.0

Mala, viri from the entertainment team and the whole team are amazing, they make us feel like in home. The activities and shows so far are great. The steak place with the variety of food is delicious. We really had a good time.

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J
Journey11118361742
Verified booking
Couples
Standard Room
Stayed in Feb 22, 2026

"Six Star experience - highly recommend !!!"

10.0

We spent 10 days at this extroardinary resort - February 9 to 19 in building 70 oceanfront butler category - and highly recommend it for many reasons. We’ll highlight a few; First, the staff team is first rate, professional, caring and attentive to every detail, and always looking to improve and enhance the guest experience. That starts with leadership. Manager Fernando oversaw our experience superbly as did his capable team Sofia and Paulina. Our transfer, check in and orientation were flawless and we were on the beach by 1pm. The ultimate. The management team checked in on us several times during our stay and asked questions about how to improve, suggestions, recommendations etc. They listened and truly took our feedback as a means by which they could even better their high standards. The butler team of Karolina, Adrian and Benito were professional, warm, capable and attentive - always.They were attentive to detail, engaging and spoiled us rotten with catering to our big and small requests. Special note to Karolina who followed up constantly, ensured everything was perfect at all times and who did her utmost repeatedly to dazzle and delight us - with a smile and extreme professional competence. She went above and beyond and truly made our stay extra special. Special note to Ruben and Fernando and the team in building 70 who always provided good cheer, a kind word and a warm smile. Hugo coordinated our excursions very capably and also helped stick handle a small issue at the end of our stay with generosity and diligence. Rounding out the staff team, Daniel coordinated a beautiful Valentine’s evening that was memorable and top shelf on every measure. We loved having our custom smoothies attentively made every day with a smile and also our custom coffees crafted for us with care. Staff throughout our stay would engage with us and say hello and any time we had a room service delivery it was professionally and warmly provided. Beverage service on the beach was well managed as was all food & drink services throughout the property. We enjoyed three excursions and transport was capably overseen by Ricardo. Whenever we would visit the other 4 resorts nearby (say, to see the flamingos!) the drivers were cheerful and engaging and positive, again reinforcing the lovely tone provided by every single staff member we encountered on the property. Second, on to the facillities. Wow. Everything is immaculate and mint. Our suite was wonderful and overlooked the pristine beach that afforded plenty of loungers and spaces to relax. Turn down service, cleaning service were perfection. We enjoyed the quiet pool several times also and also the spa pool and facilities, including the steam room and sauna. The lobby and interior and exterior gardens are awe inspiring. The vibe is luxury, opulence and beauty that actually stunned us at times. The ultimate enviornment to unwind and truly relax nestled in magnificence. Third, the dining experience. We enjoyed the French, Italian, Mexican and Gala buffets, immensely. Room service was very high quality and warmly delivered. To forego issues with wait times, we would dine early at 6pm or later at 8pm or enjoy a beverage in the beautiful spaces. Fourth, the evening shows. Wow. The fireshow was outstanding! We attended three other shows that were incredible to enjoy - very professional and top tier entertainment. The shows were of the best caliber we have experienced in over 20 years of travelling. In summary, we endorse Joia Paraiso highly and can’t wait to go back. It is our GO TO across every measure!

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N
N2455TUcarolines
Verified booking
Family
Standard Room
Stayed in Feb 21, 2026

"Vacations"

10.0

"An incredible experience from start to finish! We want to give a special shout-out to Mafer (Fernanda) from the animation team; her energy is next level! The activities she organizes are so much fun and the shows are absolutely amazing. She kept us entertained the entire time! The rest of the staff was also extremely attentive and friendly. We loved the food—great variety and delicious flavors—and the beach is a total paradise. These were unforgettable holidays thanks to the whole team. Highly recommended!"

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D
Doug7716EDMONTON, ALBERTA
Verified booking
Family
Standard Room
Stayed in Feb 21, 2026

"Paradise"

10.0

Mala from the entertainment team with their bracelets activity in the morning on the beach was fun, also the shows at night in the theater. The service around the pool has been great and the food too. The buffet food is incredible. I’ll suggest to have microwaves in the buffet to keep the food hot not cold.

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A
andrewrA947XR
Verified booking
Couples
Standard Room
Stayed in Feb 21, 2026

"Great time!"

8.0

My wife and I had a great time for our honeymoon! Resort was pretty close to cancun, so we werent on the road from airport too long and the whole place was beautiful. There was lots to eat, lots to do, beautiful pools and beach, the architecture was very cool, and there were lots of beautiful animals outside the buildings. Lots of great things to admire. The room was amazing! The villas had a private pool and "backyard" we had a tub, shower and 2 sinks plus a counter for my wife to do makeup. The rooms were cleaned 2 times a day and they regularly gave us more snacks, the beds were made differently ever day but it was always very nice. We were also able to get anything for the free minifridge that we asked for! We werent too far away from the main pool so around noon time we could hear music playing from the pool but it wasnt too loud or annoying, it was actually really pleasant. Reducing it 1 star because they asked us to sit through a sales pitch to get reduced pricing for future visits, but at least we got free massages out of it. Best part was the butler service! Benjamin and Gustavo were amazing and were able to handle anything we needed!

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