Mandarin Oriental, Lago di Como

Just returned from the Mandarin. Let’s start with the positives, this hotel is beautiful and has a prime position adjacent to Lake Como. We booked a Duplex Suite which had the most amazing views of the lake and is located within the main hotel building which gave us easy access to all facilities A very warm and efficient welcome upon arrival and the staff were all extremely helpful. We enjoyed boat trips on the lake each day and would recommend the self drive boats- good quality and 100 euros an hour The spa and boutique is excellent and the boutique offers great brands at reasonable prices. The treatments at the spa are very expensive but were great So to the not so good points. The hotel insists on playing through the whole hotel the most annoying music and it’s on a loop literally all day and night inside and outside and started at 7am until midnight and woke us up being above the reception Lake Como is one of the most beautiful, serene places in the world and I questioned why this is necessary with the management and why when you pay 3500 euros a night sleep is broken. The answer is as that apparently the employees all start at 7am! After the second day I have to say that the management agreed to address this and they did but shouldn’t it be obvious that guests certainly don’t want to hear this at 7am? I would add that the room we stayed in was very close to the taxi and golf cart turning area The dining at the hotel was a very mixed experience. We ate at the Aria which was fantastic food and great ambiance, high quality dining. The first night however we at at the bistro and I had the shrimp cocktail which was very bland and then I had a chicken dish recommended which was simply inedible and virtually all bone. I complained and the management discounted the bill but again not what you expect from a supposedly prestige hotel The breakfast is confusing. If you go to the Aria the food is beautiful and all included in your stay but if you order to your room, you are charged fully for all the food so we paid 115 euros for our first day. Why not just charge a surcharge? All this said we enjoyed the stay but I would say that this hotel is not of a standard to command the price of 3500 euros a night. The hotel positions itself as world class but unfortunately we found it to fall way short of that Thanks to the management though who did seem to take the feedback on board and did their best to respond in the right way, that was appreciated

Sehr individuell betreut vor allem bei der Ankunft Freundlicher Service Küche gut

מלון מושלם מכל בחינה. מיקום מנצח. שירות נהדר. בריכת אינסוף חיצונית על האגם ממש. מיטות בסמוך לבריכה, הציוד וכל המסביב נותנים תחושה מושלמת של חופשה מהסרטים. התניידות בטרסות המלון עם רכבי גולף עם נהגים לשירות האורחים. ארוחת בוקר משובחת ויש מבחר גדול. מרפסת מהחדר ונוף מדהימים מהיפים ביותר בעולם כולו.

אין מה לא לאהוב. זה מלון עם ציון 100 מ 100