Novotel Yanbu

There was a live roach on my breakfast table. What else can I say?

Laocation was great, right near the beach and historic Yanbu.

Thank you

El hotel está en perfectas condiciones, amplio, limpio y el desayuno es magnífico. El personal es muy atento y amable. Sin duda una excelente alternativa.

It was a brilliant hotel with good views of the beach. Unfortunately, the sauna was not for female usage - only male

The staff were amazing and very helpful. The conditions under which they labor are no fault of their own Everyone from the concierge or bellhop to the manager were great. However, this hotel suffers from extreme neglect the ceiling was leaking in multiple rooms a rat had died by the front entrance. And although the hotel apparently was constructed in 2016, it was more a kin to a worn out beach resort hotel from Myrtle Beach or Daytona Beach or maybe Blackpool in England pieces of the rooms are actually falling apart as well as various portions in the lobby this is a deeply troubling situation for Novotel in this location, I have stayed at many others and this is a really bad example of a fine hotel chain. Corporate needs to invest in this location that said, apparently this is the best hotel in Yanbu.

Good Accommodation

On the corniche and close to new Yunbo

There is only one employee to collect luggages!! When I talked to lady in the reception, she ignored me as I never talk. Worst experience ever

It was one of the horrible stays at the Novotel. It was mentioned as a Double bed + sofa bed in booking but to my surprise, it was just a small sofa in my room. When I enquired about the same with the reception they rudely replied saying that to confirm with Hotel.com as they don't have any room with Sofabed option. Secondly, the furniture was dirty, I had to call housekeeping staff to change the menu cards which had fresh ice cream stains. I tried to contact Hotel.com to complain but the number was very busy when I selected the callback option and received a call at 3 AM when I was deep asleep. Overall bad experience.