Kalimera Kriti Hotel & Village Resort

I recently had a full body massage and face cleansing procedure at Aegeospas, and I’m very satisfied with the experience. Ladies offering these service Chrysa and Marina both were such sinshines: professionall, friendly, attentive, and provided great care throughout the session,adivices, calmness, pati3nce. The rooms were clean and comfortable, there was no waiting time, and I have also received a lot of useful advice and explanations. I felt truly rejuvenated afterward and appreciated the discount. Thank you for the wonderful service! Greetings from Azerbaijan and Germany, Sakina

A disappointing stay at the Kalimera Kriti Hotel and Village Resort, a supposedly 5* complex. Will start with the positives: Beautiful Greek village setting Great 50m pool Nice adult only pool Plenty of sunbeds Nice beaches Friendly life guard and older gentleman at the beach bar 24/7 gym with a price Negatives: Disappointing room A145, would give this room a 2* at a push, grubby and outdated, floors never looked clean, bathroom towels grubby even after change and the bed never looked made or bed clothes changed The clientele of 800+ are mainly German which are catered for with signage and entertainment Food is mass produced and cold Staff are rushed of their feet and come across as unfriendly At dinner the only drinks on offer (for payment of course) is beer or bottled wine, if you don’t like these choices, tough!! Sisi is a lovely place and much better to visit than staying in the village resort, friendly locals with nice food and drink options. 20 minute road walk from the hotel or a nice walk across the beach and rocks or €7 in a taxi. To Malia by taxi €20 or €25 (depending on taxi driver) – old town nice for food

Our third recent trip to Kalimera Kriti Hotel & Village Resort turned out to be extremely traumatic for my son and I. Half way through our two week stay my son scalded his foot from the mixer tap in the bathroom causing extreme burns to his foot. The hotel hot water leaves the taps at 80 degrees celsius. This is incredibly dangerous. I understand that water held in a tank is normally held at high temperature to combat legionella, however when the hot water is then used in taps and showers it goes through a process of an anti-scald device. These devices are safety products that limit the maximum water temperature or reduce flow at high temperatures to prevent burns from hot water in showers, taps, and other outlets. They are crucial in homes, care facilities, and public restrooms, especially for the elderly, young children, and others with thin skin or physical challenges. Devices include simple outlet-mounted restrictors that limit flow, and thermostatic mixing valves that regulate the temperature at the point of use or within the entire system. These devices are not just limited to the UK but are essential around the world and are an essential item in all hotels and something that you would expect in a five start hotel. When the scald happened I follow the recommended procedure of running cold water over the foot for twenty minutes. The hotel doesn't have any qualified medical staff or even a medical point for advice and information or book to record the event. Luckily we befriended a hotel guest who was a doctor. He gave us great advice and help. When attending the wellness centre the staff observed my sons wounds gave no advice or help only plasters. Eventually I spoke with the hotels customer relations manager. I feedback our experience. She instantly denied that there was a problem with the hot water in the hotel. Infact she sent an engineer to test the hot water leaving the tap, who reported back that it was flowing at 80 degrees celsius. The customer relations manager said to me that this is fine and acceptable. For general use: A maximum temperature of 49°C (120°F) is recommended for tap water to reduce the risk of scalds. The doctors wife also informed the customer service manager that when her husband was showering if she turned the taps to use the water it would scald her husband. This proves that it's not an isolated incident. I was appalled by the lack of empathy for my son. We were treated incredibly badly and with complete and utter contempt. I was absolutely astounded and did not expect to be treated in this way. Not the service you come to expect from a five star hotel. I was told that a doctor would be at the Hotel the next day. The doctor did not turn up, we waited forty minutes, nothing was said to us even though the staff knew that we were waiting to see the doctor. Shockingly bad customer service. My son endured on our return to the UK a hospital trip to accident and emergency. Where he had a procedure involvingnitrous oxide and oxygen used as a pain reliever, used in child birth. Then three appointment to the burns unit. This whole event has been traumatic, made even worse by the management of the hotel. This temerature could be fatal to a baby or an elderly guest. Hot water can burn skin, with the speed and severity of the burn depending on the water's temperature; for example, at 70°C (158°F), a burn can occur in one second, while at 55°C (131°F), it may take 10 seconds, and at 50°C (122°F), it could take five minutes. To prevent scalds, it's recommended to set your home's water heater to 49°C (120°F) or lower. Thanks to Lukas & Christina for great advice, help and support. The hotel is incredibly picturesque, in tranquil surroundings. On our first two trips I could recommend highly enough, however all I would recommend if you visit Kalimera Kriti Hotel & Village Resort is be increbilbly mindful regarding the hot water. Don't expect staff to help if you get sick. There is no designated medical point, first aid kit and trained staff. Hopefully this will change.

The treatment was very relaxing. My massage was great. Chrysa was my therapist, she is friendly and did an amazing work.

Die Anlage der Unterkunft ist weitläufig, schön angelegt. Besonders hervor zu heben ist der große, sehr gepflegte Pool. Wir waren in einem neu renovierten, sehr schönen Zimmer untergebracht.

Der Strand ist wirklich toll, die Zimmer sehr geräumig und die Sport und Pool Möglichkeiten sind richtig gut. Die noch nicht renovierten Zimmer sind zwar wirklich geräumig, aber haben einen etwas älteren "chic". Last but not least - trotz Wärmelampen - ist das Essen beim Buffet selten wirklich "heiss". Wir haben den Aufenthalt sehr genossen und kommen definitiv wieder.

My experience at the Aegeo Spa was excellent. Dimitrios Kosteas was very professional and listened to my concerns. I will visit them again when I am here next time .

Wieder ein sehr schöner Urlaub im Kalimera Kriti. Die Hotelanlage mit tollen Gärten, schönen Pools und Stränden ist sehr großzügig und ich kann mich dort immer sehr gut erholen. Die Luxury Rooms mit Meerblick sind ein Highlight. Besonders schön finde ich, dass es dort viel langjährige Mitarbeiter gibt, die sich sehr persönlich um die Gäste bemühen. Der Service ist trotz der großen Anlage immer aufmerksam, auch wenn man bei hoher Auslastung im Buffet-Restaurant einen Platz sucht oder ein Anliegen hat. Das Essen ist vielfältig und von hoher Qualität. Ich esse gerne tagsüber auch im Beach-Restaurant á la Carte, denn die Gerichte dort sind extrem lecker. Ich komme sehr gerne wieder!

Amazing Hotel and Resort. Excellent service from the staff who were friendly, helpful and knowledgeable. Our garden view room was clean, comfortable and spacious. We had a problem with a light switch which was dealt with promptly by the resident electrician. The food was first class with a very extensive hot and cold buffet for breakfast and evening meals. The hotel was exceptionally clean with well maintained gardens and grounds. Our holiday was very relaxing and with two beaches and a choice of pools to sit by, what more could we ask for! We’ll be going back.

This was our 4th year taking our family holiday at Kalimera Kriti and it has never let us down. Facilities are perfect with both beach and pool on either side of you. What more can you ask for. Food was exceptional every single night. We had 9 nights and were never disappointed. Drinks were perfectly made and the bar staff ever attentive to your needs. Would highly recommend staying at Kalimera Kriti as you want for nothing. Reception staff forever helpful no matter what time of day or night they are always there to help. We enjoy the welcome drinks evening as you get to meet Claudia and the head of entertainment. Claudia is a delight to correspond with. Helping sort out and arrange everything that we requested. A dream supporting our fantastic family holiday.