The Russelior Hotel & Spa

Not bad at all. I would stay in it next time. Pool is beautiful and towels are provided.

Good nice place with nice interior design, pool and amenities are great you will definitely enjoy your stay.

Hotel is really clean and service is in timely manner, food is amazing and location is perfect, Spa and swimming pool closing too early if you’re a person who like to swim longer.

The furniture and the overall room decorations does match that of 5 stars hotel.

Most staff are kind and attentive. location in Hammamet Yasmine is ideal - rooms are very small for the type of property and there was no initiative to consider giving us a better room even though the facility was literally empty during our stay. Management of the facility seemed to be disconnected with the clientele - Would not visit again, but would not advise against this property. There is a far better offer in terms of service in the region.

Excellent

The I really property was very good, the room assistance was very efficient.

Not a 5 * but a 4* the service and staffs need to improve

I don’t even know where to start... after reading so many good reviews we decided to book this hotel for our first wedding anniversary, and what a disappointment... - under staffed, we had to wait about 20min to have the food menu by the pool, another 20 for them to take the order - under staffed, no clean tables to eat, dirty towels everywhere... and it was a big dining room, but all the tables had he dirty places piled with dirty towels, I can’t even put into words - the so good restaurant that they have ........ just one person serving, so he had no time to prepare the tables or pay attention to the costumers, and again long long waiting time - napkins is something that is not seen that often, specially because they don’t have time to set up tables - Their uniforms ..... I have no words to describe how dirty the uniforms were, it is quite unpleasant to have someone preparing or serving you food with such a dirty uniform - the food was not the best at the hotel, to be honest - very very overpriced!!!! You can eat sooo much better and for a quarter of the price compared with the hotel. I understand this is a 5star hotel, and I wouldn’t mind pay for it if the service was worth it - worst experience ever

We were invited to a friend’s wedding so we booked one night at the Russelior. The room was not ready on time and we waited for 2 hours to check in even though we came two hours after the check in time. We made a reservation months in advance so we assumed that the room will be ready. The bellman escorted us and he was very professional. The front desk staff were friendly and gave us a late check out at 6pm but they didn’t provide us with information about the hotel and restaurants nor the SPA unless we call and ask. Any guest will expect an exceptional service from a luxurious 5 stars hotel but that wasn’t the case for us. Inside the room, the balcony door was blocked so we couldn’t sit outside we didn’t report it because we were busy with the wedding preparations and it wasn’t a big deal. The sad part of all this is that we were exposed to bed bugs during our sleep. As a result, my wife developed a bad reaction to the bedbugs bites which led to itchiness and red welts. In summary, it was only one night but unfortunately our stay was mediocre and it didn’t feel like a 5 star hotel.