The Russelior Hotel & Spa

Belle hotel , exelentes chambres Mais pour le prix malheureusement le service laisse a desiré , on a l'impression de constament deranger le personnel d'accueil

Très très belle hôtel et tres bon établissement cependant l’établissement na pas asser de personnels pour faire face au attente demandé par exemple les serviettes sont retirées de la chambre mais pas remplacé immédiatement La piscine est très mal organisée a cause de mauvais personne qui pause leurs serviettes des 7 h du matin pour réserver les transats si vous arriver par exemple a midi vous n’aurez pas de place sur un transat bref franchement c’est dommage car c’est un tres beau hôtel mais il est très mal géré La bouf en alla exclusive reste à désirer Pour moi cette hôtel en lui meme merite les 5 etoiles Mais il ya un gros travail a faire sur l’organisation et le mangée et le personnel qui ne suffi pas malgré tous les efforts par exemple pour faire un chekin 1h20 fin voila pour moi 5 etoile ok mais le personnel ne suffi pas malgré tous les effort fournis

This hotel is FAR from 5 stars. It took over an hour to check in because reception could not find our reservation. They did little to quickly resolve this and just left us waiting and pretty much did they best to ignore us until we insisted they sort the issue. The main hotel areas were fine but the corridors were poorly lit, probably to hide the poor and dingy condition. The hotel was fine but also not 5 star condition, wallpaper was peeling, stains on the curtains, finger marks around the mirror. The room was apparently pool view but the glimpse of the pool we could see was actually the pool of the neighbouring hotel. The one plus is the bed was super comfy. Breakfast was really poor. It was tasteless and the pastries were rock hard. The pool itself was really nice and seemed clean but the surrounding area was a complete mess. Chairs and loungers just strewn around, all were really dirty too. I would not stay again and I definitely would not recommend it to anyone.

j

Tge hotel ia clean and modern, but the service and the breakfast is terrible, over allrge hotel is average and not worth the money, the best part us the swimming pool, but the management shoukd work more with the staff in terms of customer service, the breakfast is average...omelette is runny ..oan cakes burnt...not worth tge monet and wont recommends.

Vi reserverede kl 09 samme dag før vi skulle tjekke ind, da vi kom til lobbyen var vores værelse ikke klar vi ventede 40 minutter og fik et værelse meget langt væk, da vi spiste var bestikket ikke nyt men flere år gammelt, brødet var hellere frisk plus man får at vide man må svømme med burkini, men da vi var der sagde hende i receptionen i spa at man måtte gerne kun hvis der ikke var mennekser, ikke så sødt sagt. Morgenmaden var ikke så god og ikke meget udvalg. Deprimerende hotel og slet ikke 5 stjerner.

My second time in the Russelior Hotel; Things that did not change : - Food quality, always good. - Rooms, they are good. Things that did change : - Garden is not well maintained as it used to be. Grass is not as green as it used to be and trees are not maintained as they used to be few years ago. - Hotel partly transformed to a retirement and nursing home hosting Seniors with or without medical assistance. Every Senior person is actually assisted by a nurse. I've seen the same for El Hambra and Saphir Palace, all in the same region. - The cold welcoming and NO perks despite being a Hotels.com Gold member and the hotel being almost empty (I've kindly asked for the upgrade when booking). I'm not going back to this property.

I went their during Covid country lockdown where most of hotels around were closed I thought I’m going to have just for staying open service, but honestly everything exceeded my expectations, the service was top of the line considering they were missing staff .

Excellent service clean hotel , can’t beat it ! Good experience

Good trip un family