SureStay Hotel by Best Western Williams - Grand Canyon

Beautiful natural surroundings!

All good :)

Before my stay even started, I received a WhatsApp message from an Indian number with all my reservation details — my full name, reservation number, dates, and even the hotel group name. The message included a suspicious link saying my booking would be cancelled if I didn’t click it. I immediately replied asking them to send any information through Booking.com instead, and I also contacted the hotel directly through the website to confirm if the message was legit. When I arrived at SureStay, I showed the message to the staff, and the receptionist confirmed it was spam. So now I’m left wondering: how should I feel knowing my reservation data was leaked? This is extremely concerning and unacceptable for any hotel. Unfortunately, the problems didn’t stop there. Payment issue I booked two rooms (one for 3 adults and one for 2). At check-in, the receptionist charged me for both rooms separately. After I paid for both, he suddenly asked me to pay a third time, claiming the first transaction “didn’t go through,” even though nothing on the card machine showed that. My bank app shows all the transactions clearly. He gave me only two receipts and told me to open a dispute with my bank — which made no sense, since the supposed “failed” payment never showed as failed. I had to insist MANY times to get any proof, and only after a long argument he agreed to record a video as evidence. Room situation When we entered the room for 3 adults, the bed for a couple was extremely small. We went downstairs to request an extra mattress, but again the same staff member was rude and unhelpful. He said there was nothing he could do. We asked for at least an extra blanket, which he finally provided. Lost luggage incident After all this stress, I accidentally left my suitcase in the hallway. I only realized the next morning after showering. I asked my friend to check if the hotel had stored it, and the same receptionist refused to give it to him.

They were very accommodating, we ran a little late let the property know ahead and they have our rooms ready. Very attentive staff.

I couldn’t think of anything

It was close to where I wanted to stay.

He didn’t want to give me blankets after he gave them to me he ask my room number like I was going to take them home. And we were suppose to have a king size bed and got to full bed.

There was NOTHING that I liked!

It cost me almost $80 for the night. I paid when I booked the room. When we got there we were tired and it was late. They wanted to charge my card more money than what I had already paid through the booking app. They said we had to or we couldn't have the room and we would be out the money already paid. So we paid the extra charge. The room was dirty. The shower was dirty and had hair in the bathtub and on the shampoo dispenser. I could hear people clear as day in the hallway and in the rooms next to me. Which made me uncomfortable because if I could hear them, they could hear me. So it felt like we had no privacy. Beds were uncomfortable. Let's talk about breakfast now. The breakfast sucked. There was very little out and no instructions on how to use the pancake maker. No coffee in the rooms. Checkout is at 11am. Their housekeepers not once not twice not three times but 4 times came into my room unannounced wanting to clean it. The forth time I was in the bathroom and had just gotten out of the shower and was naked and drying off. Thank goodness I had shut the bathroom door. Otherwise they would have seen me naked. This started from 930am until 1030am. They never even knocked on the door. This was truly the worst place I've stayed in a very long time. I'm having knee surgery on October 23 and asked them if they had a room for disabled people. A room with a walk in shower and hand rails because I was, thinking about renting a room after my surgery. ( When I was checking in.) They said no. They said they don't have any rooms to accommodate disabled folks. Which completely flabbergasted me. Of course after staying there, I would NEVER stay there again. You couldn't pay me enough to stay there again. Don't waste your money staying there!! You can stay at a different hotel for the same price and have a better experience!!