Holiday Inn Express Augusta North by IHG

The indoor pool was very comfortable and big enough to fit a lot of people . The rooms are spacious and cozy with a city view .

The cable in the room was glitching and movies wouldn’t play as well as they should . I feel like they should upgrade the cable packages and include Netflix or another streaming service. The hot tub was also out of order , I wished they had told us about that when we called and asked was everything up and running .

Heated indoor pool

The extra authorization charge of $162.11

My family and I have been to a lot of hotels and resorts. However this one has topped them all with the staff and cleanliness. I seen some of the reviews on line and I expected the worst. Once we got settled in we have received the best experience. Jazmine made sure that we was comfortable and her attitude was very professional. Even the front desk was very professional and knowledgeable. Even the pool was heated and the breakfast was good as well. I highly recommend this place. And it’s a run of restaurants in walking distance. If you come to Augusta this is the place

Everything

N/a

The only employee that treated me like a person, was Mrs Outlaw. My co worker was yelled at for going back and forth to their car. Other employees behind the desk will not smile. This place is just not welcome felt. Thank Goodness for Mrs Outlaw.

This hotel was beautiful, clean, with incredibly comfortable spacious rooms and cozy beds. We had to pull off the highway due to inclement weather and the best thing that could have happened was this hotel being right there where we pulled off. All of the staff were absolutely wonderful and I mean the entire staff from the front counter workers, the manager, the room cleaners, the maintenance man, even the elevator repair guys and the security officer were just amazingly friendly. We only stayed one but we literally got to know almost everyone by name. The whole hotel smelled and looked fresh, clean and very well maintained with even the smell of fresh paint to boot. The breakfast was great, the 24 hour access to free bottles of water and juice was a definite plus. NO CIGARETTE BUTTS IN FRONT AND I MEAN NONE was a huge plus as well. We wish we could clone this hotel and staff in every town we visit across the country. The only bad experience we had was with a staff member named Nicole working the night shift. She unfortunately had a less then professional and hospitable personality that we tried to turn around with kindness but had no success. We did bring the issue to management and they took our complaint serious and assured us the issue would be addressed promptly. Great job everyone and to Nicole; hold in there, put on a smile and your going to be ok. 😊