Best Western Plus Huntersville Inn & Suites Near Lake Norman

Elevator was broken unfriendly staff there was a fire alarm smoke field the lobby traveled to the 2nd fl the desk cleared simply said forget it and just go back to the room.I had to call the fire dept to male sure the place was safe. Overall unpleasant experience

Elevator not working, staff refused to change rooms to accommodate elderly and handicapped saying they couldn’t because it was booked through a third party. Pool filthy and not useable , patio furniture still stored and full of mold in the pool pump house that was open with access to all pool chemicals. Clump of hair in bathtub and old soap wrapper. Toilet continued to run and flush itself. Fire alarm went off at midnight due to a microwave and staff turned off fire alarm.

Room next to ice maker, crazy...noisy all night unacceptable!

You get what you pay for here I like it but it’s in spots a little rough. But the price is right

Property is run down. Hotel listing had included room safes for valuables, but, that is not correct. There are no safes for your valuables in rooms. Hotel felt unsafe due to poor condition & lack of safes in room.

Room was very dingy and outdated, AC did not work properly, no tv remote for the tv. Wouldn’t stay here again

I reserved two rooms at this hotel for my family, and I have to say I'm sorry that we stayed here. The furniture in the lobby is old and worn out and needs badly replaced. One room has that smell you smell when your dog needs a bath. The other room had a large bug in it running on the carpet that my family killed. There is no soap dish in the bathrooms to hold the bar of soap, the tub stopper isn't connected to the bathtub as it should be. One room didn't even have a phone to call the front desk with. This is a very, very basic place and not as nice as most other places that I've stayed during my lifetime. The reason that I chose this place was mainly due to price, but the old saying of "you get what you pay for" definitely applies here. The pool is empty and when I asked the desk clerk why it's not in service, I was told they are trying to get it working, but no end in site as of now. I won't stay here again, and I wouldn't recommend it to others.

Older Property condition. Very basic included breakfast. Staff had trouble checking in guests with computer constantly rebooting.

Check in was quick.... they were very accommodating. Hotel is clean..

Outside entrances were littered. Carpet in room dirty. Tub very slippery. Morning front desk unfriendly and coffee machine inoperable. No coffee in the carafe and food had not been replenished. We left and ate elsewhere.