Aiden by Best Western South Reno

El alojamiento muy bueno, las camas y todo excelente

The staff exhibited extreme rudeness and denied my request to extend my stay. I inquired with the employee on the phone in the morning about the reason for my inability to extend, and she was compelled to put me on hold and consult with the manager, as she was unaware of the reason. Upon her return, she informed me that the extension was denied due to “issues that we had yesterday,” which left me deeply perplexed. When I asked for clarification on the specific issue, she responded with, “Well, you extended your stay at 11:30 when you should have been here before 11 to do so.” At this juncture, I am convinced that the management harbors a personal vendetta against me, as this is an untenable justification for compelling an individual to depart when all I had done was remain in my room and engage in work on my computer throughout the day. I refrained from being loud or rude. I paid over $300 for my stay due to the exorbitant deposit, and this is merely a modest motel six. Therefore, her decision to deny my extension solely because I departed later than the desired time, despite the time I was granted by the front desk the previous evening, is unwarranted and caused me to miss a Zoom meeting that I was hosting remotely. Consequently, I am filled with anger, as I had already endured a poor treatment experience regardless of my attempts to be accommodating. Despite my efforts to be kind, I was still treated with disrespect. Consequently, I will not recommend this hotel to anyone, as this is the second time this has occurred to me. As a platinum member, I was under the impression that I would be eligible for late checkouts, but unfortunately, I was denied the opportunity so I had to leave the room with the management present, even after I had been in the shower and was naked, as they had been banging on the door while I was showering. The low occupancy on that day provided a hint as to why she was denying my request, that it was not based on any valid reasoning. It was simply a matter of personal preference from a rude staff. This has been a recurring pattern with Best Western hotels. I am beginning to realize that the tier of membership does not matter with Best Western. The amenities and perks associated with each tier are never actually implemented or offered to me, making it almost futile to strive for the top tier.

I have stayed here multiple timers now... breakfast at Two Chicks restaurant is awesome, also multiple franchise restaurants nearby; The Cheesecake factory across the road. That's why i choose this hotel again & again for Reno. Hotel is nonsmoking, very clean and well maintained. Staff is well behaved & responsive to needs.

Everything was awesome... but our room# 119 both bed mattresses support was lacking... Too soft to be comfortable or feel adequately supported. My back hurt after the 2 night stay. I am used to a firmer mattress at home. Aiden please buy/upgrade mattresses to medium or firm.

Rooms were clean and very comfortable.

No complaints.

Location

Bed was not comfortable.

Staff and room accomidations!