The Chermside Apartments

We rang the Motel to make our Booking and were quoted $484.00. We paid directly with our Debit Card. On checking our bank account we found we were charged $498.52. This is a 3% Fee for processing., which is not legal.ACCC advised us that if you are not told on paying that a fee would be applied then you cannot be charged and also the 3% is excessive .We were NOT told in advance that a fee would be applicable and all e mails to the Apartments asking for a refund have been ignored. I also asked the Manager at the front desk, on July12, has this refund been made and he said YES. A direct lie.There was also NO forks or Spoons in the unit so it was impossible to eat anything. We had to go to the shops and buy cutlery to eat our dinner. This also was reported to the Manager on 12 July. He said he would get Housekeeping to attend it but no one did. The Microwave was not functioning properly. It was so old that you could not see the labels on the front and it was only by accident we found a button that was working but this only activated for 1 minute. So, to heat a meal for 7 minutes you had to press the button 7 times after if finished the first minute. The lamp in the second bedroom was not working and lights in the lounge area flickered all the time. Would not recommend. This is run down and no one seems to care. Just take your money and then ignore you

The bathroom was dirty and mouldy in the corners. The mattress was old and sagging and badly stained. Several of the light bulbs did not work.

Not so good a stay. Bed comfortable. Did not match website claims.Hard to find any luxury or numerous other claims. Room on 3rd floor with very high concrete walls around covered patio giving no views or sunlight. Dark dungeon like bunker room. Pool area nice space when not windy.

The bed area was nice, very limited parking, holes in the wall, shower was still wet when we got there, tv remote rattled

Great spot for our needs. Big unit. A bit surprised to find only one bathroom for the price for a two-bedroom unit, but otherwise fine.

A great location!

Great place to stay

Convenient location. Nice looking pool. Room lacked any real view though

Staff were fantastic. Small room but clean and comfortable

Great location and nice rooms.