L'ermitage - Franschhoek Chateau & Villas

view and room

The villas are spacious and well equipped with very good views. Facilities are modern and clean aside from a few details that needed to be checked. The staff really were great and made a huge effort across the board.

Unfortunately the rooms for me were a bit of disappointment. I had booked a 2 bedroom for my sister and me. One room was huge with a king bed and pyjama lounge, while the other was tiny with twin beds. Not great for 2 adults travelling alone and different to the pictures. I was expecting 2 equal rooms and booked very far in advance. The lounge carpet was also wet when we arrived, which had created a smell. The staff did remove the carpet immediately on request. The restaurant needs some love. The food was a 5 for us sadly, and I would not eat there again. When we requested olive oil for our salad as we didn’t like the dressing, there was none in the whole restaurant which was strange.

Friendly staff, they really went out of their way to make our stay as comfortable as possible. The villa was neat as a pin. Will definately reccomend them.

Thank you for accommodating me being disabled. I have Multiple Sclerosis so use a 3-wheeled walker and cannot climb more than 1 or 2 stairs . I forgot to tell you this in advance. Your manager was wonderful when i told him of my trouble and he switched my villa 71 to villa 1 immediately . THANK YOU !!

ALL perfect

Lovely views, very tastefully decorated, well equipped

Parking for 2nd car difficult 4 flights of stairs and no lift problematic for one of our party with walking difficulties.

The bath

Our "mountain view" was a view of the parking lot.

Thank you for the excellent service and hospitality. Friendly, helpful staff. Service with a smile.

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