Hampton Inn & Suites New Castle, PA

The motel was very clean, but some areas need painting or wallpaper panel edges need to be re-glued.

Location and price

Needs work and updating

Stopping by to visit the college and it is a perfect spot. Close to turnpike and a great breakfast.,

The dining room attendant was probably the best I have ever seen. Friendly, knowledgeable and attentive. The rooms were clean and the pool area was also clean and nice.

We stayed one night and it was a great room air worked and very cleaned

Front desk and breakfast staff were so friendly. The room is in need of a deep cleaning and repairs. See pictures. I would be embarrassed to have this hotel as part of my chain. When a hotel room is in this type of condition - you should have daily cleaning. There is NO discount for any lack of service that they provide. Chair was stained and gross, bathroom ceiling had water damage and looked to almost be falling down. Black "mold" around the shower - this was $150/night.

Nice clean propery.

My stay here was in resent memory the best stay at a hotel i have had in a long time. The people actually cared about your needs and comfort.

We are easy going and have stayed here quite a few times over the years with no complaints, however this place has gone way downhill. Although the staff was friendly (specifically the woman in charge of breakfast) and breakfast was good, the room was below average. Beside the fact that we had to kill a centipede on the floor and a very large wolf spider on the wall, the chair was badly stained, wall paper was starting to peel and there was even a clipped toenail on the rug. We notified the desk when they texted us about our stay, but because they said they were fully booked, they said they couldn't change our room until the next day. They never did. When they asked if there was something they could do to make it right (via text message), I suggested that they give us a deduction on our bill. They never did that either, nor did they respond back. The morning we were leaving, we came back to the room after breakfast and saw an exterminator leaving our room, regardless that we had the 'sleeping' tag on our door. Needless to say, we don't plan on ever staying there again even though they claimed renovations are scheduled for this Fall. If we have to go a little furthur out of town to stay the next time, it will be worth the drive.

The desk people were so friendly and nice it was clean