Four Seasons Resort and Residence Puerto Rico

Our family has been here for just under a week and I couldn’t wait to get home to share this review! We’ve had the most beautiful time! The St Regis Bahia Beach property IS STUNNING and expansive. While the hotel has a number of guests, there is so much space that most days we had entire sections of the pool and beach to ourselves. No fighting for pool chairs here! There is so much to do - the beach, pools (on property and at the nearby Beach Club), the lake obstacle course, kayaks, paddle boards, biking, hiking, kids club and animal sanctuary - and that’s just a snapshot! The food is top notch and the service is impeccable. Everyone is so kind, friendly and thoughtful. They cannot do enough to ensure you’re comfortable and having the best time. A few specific shout outs to Angela, Josh and Hector at breakfast service, Alicia at the pool, Afiya ar the spa, and Jose in butler service - the MOST friendly and warm - made us feel special and right at home! We cannot recommend this gorgeous place enough. It has been our most special family vacation!

This probably a true 4.5 star hotel experience. It’s in need of a little refreshing and updating (I know Four Seasons is taking over soon so I’m sure it’ll come with that change). The staff is very good, but not excellent. Also will improve with FS in charge I’m sure. The beach was too rough and windy for us to utilize when we visited which was quite a disappointment with our four year old. Especially to fly 4.5 hours for a beach. Maybe due to it being February but it seemed like that was the time to visit? We loved the size of the rooms- huge bathrooms, nice entrance way, luggage storage area and a really nice sized porch. We had two queen beds for my husband, myself and our toddler and we didn’t feel on top of each other at all. We loved the proximity to El Yunque- highly recommend visiting. We rented a Jeep for El Yunque, restaurants off the resort and Old Town which really enhanced our trip and made it memorable. The pool here is probably one of the nicest I’ve ever been to (and we’ve been to A LOT of nice resorts all over the world- see previous reviews). There’s some iguanas that swim through which we enjoyed. The pool was NOT heated though so we were definitely freezing from time to time, again this is February. All in all, a great expansive resort. Excited to see what Four Seasons does with it to improve service and update- will return once it has changed hands as they have some work to do to make it a true five star property.

Such a beautiful hotel! We only spent two days there but made the most of it. Our suite was comfortable and clean. Loved the shower and products. The pool area is spacious and beautifully landscaped. The food was solid and the service was top notch. The nightly rituals also made for a special stay. Would definitely visit again.

Amazing property. Pools were beautiful, beaches clean

The service at this resort is above and beyond anywhere i have stayed in the world. The staff were genuinely friendly and helpful. They worked together as a team and followed through when we needed assitance. For example, my daughter LOVED the nightly smores. A couple nights the smores were not available. So we asked Emmanuel at Seagrapes if they woud be out that night. There was no plan for smores....BUT he said they could make some for my daughter! He passed that message to the following manager and when we came out at 6pm, they were all set up for smores! My daughter was so excited! This is a small example but our entire trip was like this! Josh was an incredible server. Vivianette helped us get to go breakfast when we had a very early excusion! The butlers even had breakfast ready IN OUR CAR one day we were leaving early! The ladies who gave us cookies for turndown service were so friendly. The team working the pool and chair service was awesome. There was never a line at valet or the restaurants. We had an A plus experience and i credit the service. Wow. Way to go!

Staff was exceptional

Cuisine could have been more local and more variety. Why eat Mediterranean food in PR!!!

Enjoyed my stay overall 10/10

The resort is absolutely beautiful with lots of activities for kids. We enjoyed the bikes, s’mores, pool, beach, driving range and animal shelter. I would note that the turn down service was inconsistent and we were charged a different amount for breakfast each day (with the same order). More restaurant options would be nice, but we were satisfied with what was available.

To experience service at its finest come here. Staff was incredible. Food was always great. Will be back soon.

Can’t believe I forgot to review this place. We are at a different beach resort now and it reminded me how much more we enjoyed the St Regis Bahia Beach. Beautiful property, great service, great rooms. Yeah it is on the pricey side (and $99 resort fee is ridiculous) but the property is great and the food is very good. It is too bad they are deflagging from St Regis / Bonvoy, that makes us less likely to return.