Ashoka Tree Resort at Tanggayuda, Ubud

Good stuff

Everything was good.

The property has a very good vibes. It is Surrounded with green fruits trees.

Bathrooms were not clean. Lot of insects were in the room. My kids room had a lizard which was making noise whole night. It was promised that there is a gym but when I asked the staff and said it is under maintenance. Moreover, no streets lights from the room to the reception. The kitchen had lot of cockroaches and not gas cylinder was available.

Although our stay was very short, we requested for dinner in place of breakfast as we were to checkout at 3 am. We were assured good packed breakfast at 3 am. The packets were given but not as promised and listed at the Reception. The breakfast was incomplete

The hotel atmosphere is comfortable, the rooms are spacious and clean, the staff welcomed us in a friendly manner, when we wanted to change towels the hotel staff followed up quickly. The location of the hotel is quite hidden but that will not stop us from coming back.

The room was very big with a big toilet.

The staff were not up to the mark. No response from the reception after several calls from the room. WiFi connection was pathetic. Food rates were high.

It was all a disaster from day one. Someone somewhere had lost our booking so we ended up in what was described by a manager as the lowest value room despite also saying it was what we had booked, the 'superior garden room with views of the pool and garden'. In reality it had a view of an alley and a few plants. Whilst the original problem (not having a room) was being sorted, we were told to go for a drink at the restaurant. All we wanted was a coke and beer, simple right. Not so simple when the place doesn't have an alcohol license. Supposedly it was being renewed. The room smelled musty and of drains and wasn't cleaned unless you asked. That said it was cleaned very poorly and little effort put in. As said in other reviews the sink and bath were badly stained and looked dirty. The shower screen likewise. They were definitely in need of replacement. The shuttle which was advertised, ran once a day took you into Ubud but didn't do a pick up. The evening meal we had was not great and we didn't eat there again although the resort next door did a smashing meal and has an alcohol license. We didn't find the staff as unhelpful as other reviews have said and they did fix the aircon (leaking) as quickly as they could. Overall I cannot recommend this resort to anyone despite its lovely setting.