Lo Nuestro Petit Hotel Tulum

The French lady (owner) there was very unpleasant. We did not stay there, it was terrible. We are seniors and the entrance was very small to enter.The stairs are dangerous, no elevator. The description of this place is a fraud.I want a refund of this terrible place, I will not recommend it to anybody..We drove back to Playa del Carmen and stayed there instead of this unpleasant. Yoy should investigate this lousy place.

I have never ever written a review before... we stayed in 6 hotels during this last trip to mexico and all were great except this one. OMG !!! When we arrived at the hotel, we were told the hotel was overbooked and, then TRANSFERRED US to a different hotel and at the new hotel we were told that the RESERVATION WAS MOVED 1 MONTH AGO, but i had never been contacted ! the hotel we were TRANSFERRED to had a value of about 1/2 OF WHAT WE PAID THROUGH ORBITZ ! ALSO, our reservation was PAID for three people, but the new reservation in the new hotel was for only 2 ,and had 2 single small beds, my son had to sleep on the floor !!! NEVER GO TO THIS HOTEL !!! I believe that the owners are actually making money, selling rooms out...and that ORBITZ SHOULD NOT CONTINUE TO BOOK THIS HOTEL.

The coffee is fresh and excellent. The family dog is like a little Ewok. The location could not be better. We will be returning for sure.

If you're looking for reasonably priced accommodations in Tulum, this charming little rustic spot is great. A little off the beaten path in the center of the town, away from the more tourist flooded beach area, it gives a nice taste of the local culture. The street is lined with taco stands, markets and restaurants, a soccer field and dogs wandering. The room we had was simple, clean and cute. The air conditioner worked great. We were a little disappointed that our room didn't come with the bath tub as the pictures had shown, but we made do. The bed was roomy and firm. The bathroom was set under a little indoor cabaña, offering a little privacy. We made the most of the tiny patio with hammock. Lo Nuestro has a cute little innercourt where breakfast is offered at a reasonable rate. We decided to explore our options at neighboring spots and found lots of great food. The enthusiastic hostess, Mirka, is full of great recommendations, which took us to some great spots like the gorgeous Ixcacel Beach & cenote, The beach between Zamas Hotel and El Pez in Tulum Beach where pelicans delight, Pescadores Beach, snorkeling at Yal-Ku in Akumal and more. This hotel is not walking distance to the beach. You will have to get transportation there. We rented bikes in town one day and a scooter the other two-all very reasonably priced. The hotel rents out snorkels, but I'd recommend getting a better one for cheaper in town. Overall we were happy with our stay!

*****WARNING ***** These people are crooks. We were thrown into the street and charged an extra $250 on top of the room money lost over a cracked glass shampoo bottle. We were warned by another guest of the owner and her heavy drinking. This place was a nightmare.

I was pleasantly surprised that we had air conditioning... I didn't remember this from the hotel description. It has a good location close to the main drag, very walkable to lots of bars and restaurants, though some taxi drivers needed directions to find it. It felt homey and safe and the Wi-Fi was reliable. The outdoor private porch was nice. Be aware there's no fridge or TV. I would have liked a full length mirror, but this is a very minor issue. This was the perfect home base for us on our trip.

This hotel was very clean, comfortable, and nicely decorated. The owner, Jorge, and his wife were very sweet and accommodating and had great recommendations for food and activities.Their English is limited, so if you're a gringo, remember to speak slowly for them. And if you want to practice Spanish, this is the perfect place. As for the room, very firm but comfortable bed. Bath tub awesome (no jets fyi). The AC works really well. We had trouble figuring out how to use the control and woke up in the middle of the first night freezing (our fault)... realized in the morning that there was an extra blanket folded up in the corner of the room. Balcony is nice. Bathroom is very clean- the top is sort of open (covered by straw with a small gap), so maybe not the best for a couple not yet comfortable with pooing around each other (not our case). The location was so so- very convenient for arrival on bus (0.4 mile walk from the ADO bus station) and access to downtown Tulum, but directly across from an expo event center so it can get noisy. A taxi ride from the hotel to the beach ran anywhere from 80 to 100 pesos (4-5 bucks). 200 pesos from the beach to Gran Cenote (you can probably get this down but we were in a hurry). 100 pesos from Gran Cenote to the hotel. There was an event going on at the expo our first night (Friday), but it shut down by midnight, and we didn't have any problem the rest of the nights. Still, you might want to bring ear plugs if you're not used to city noise.

This is a cute cozy hotel in a good location in Tulum. It's clean and safe with a nice courtyard and simple, pleasant bedrooms. Water pressure is good. Nothing to complain about the hotel. Just one warning: the owners are very vocal about their dislike of Americans. They are very pleasant to travelers from other destinations and then very vocally unpleasant to Americans. This is not a judgment of good or bad, it is what it is, probably most Americans deserve this treatment. However, we were not expecting to get lumped into the ugly American stereotype so quickly, and it kind of put a damper on our stay. We were there for a week, and eventually were able to be cordial with the owners, but it was an unnecessarily difficult uphill battle during an otherwise terrific vacation. So great place, but gringos might want to consider somewhere else.

Good beds nice room

This small, quiet, Santa Fe decorated hotel is nicely located just a few blocks from El Centro. This is where you will find the restaurants, bars, banks, plazas, and taxis. The check-in was quick and welcoming. The Wi-Fi was up and running just fine the 4 nights I stayed there. There is no TV but a comfortable Hammock to use while reading and relaxing in an outside enclosed area. The air conditioning was needed to sleep comfortably at night because of the heat.