Lo Nuestro Petit Hotel Tulum

While I am generally happy with my experience, Expedia lists this hotel as having a Tempurpedic bed. That couldn't be further from the truth. The owners say they have orthopedic beds - that may be true, but they are not Tempurpedic. Instead, the bed was extremely firm and uncomfortable. I have spine problems and booked this hotel specifically because of the Tempurpdic bed. Very disappointed and sore. The owners were not able to help since I booked with Expedia and told me to contact Expedia for resolution. I really didn't want to spend hours on the phone during a vacation so I lived with the misrepresentation and tried to make the best of it. Expedia - PLEASE correct this mistake by contacting the owners. They want it right too, but insist it is your problem by not offering enough choices in the pick-list when they set up their account. And I'd appreciate a refund of at least one night. Aside from this issue, the rooms are very clean and reasonably quiet. The AC worked great and there was plenty of hot water. Bathroom amenities were basic - cheap soap and bulk shampoo but it did the job. For a hotel charging 30-50% more than competing hotels in the area, I would expect better. There was a slight amount of mildew in the bathroom, but this is common for the area. Remember electricity is all from generators in Tulum so AC and dehumidification doesn't run 24/7.

I stayed at Lo Nuestro for two weeks: it was the best vacation I've had in several years. The hotel owners welcomed me like a member of the family. It was so relaxed--I could walk 3 blocks and catch a collectivo to any place in the Riviera Maya, and have locally-based, Mayan tour companies pick me up at the hotel door. The location in central Tulum made it possible to see everything I wanted to in Sian Ka'an biosphere to the south, Riviera Maya to the north and Yucatan to the east... and get lots of sleep and relaxation in between travels. My room was comfortable, with a balcony and air-conditioning when I wanted it; hot water in the big soaker tub, plus cappucino and scramble eggs in the garden courtyard in the mornings. Any time I needed or wanted something a bit different, the owners arranged it. I will go back.

Very nice and clean hotel, located few blocks from all the shops and restaurants. You can simply walk and enjoy the downtown. If you want to go to the beach you can rent a bike for $10 and take a ride to it, it only takes 20 minutes, so no taxis is needed. The hotel is owned by a lovely husband and wife who are very helpful. I was alone in Tulum and really enjoyed my stay.

w. few ammenities . need a tv in the rooms, coffee maker , frig. comfy chair .

The staff was very kind and trying to do their best to undermine the notice coming from the fun fair across the street. Very clean and cosy. Far from the beach and in a not very nice location. We run out of water while showering, but JORGE solved it immediately. There is no private parking. We had to park in the street.

We were welcomed by the owner who was very friendly and helpful, giving us directions to the beach and suggestions on what we could see. There was a beautiful open courtyard with small wrought iron tables and chairs for breakfast, great coffee and mexican style breakfast prepared by the owner... The room was amazing and clean... and felt like home...

Great - clean, quiet, and easy walking distance to restaurants and shops. Rooms are huge!

Did not get to stay there, arrived to discover we had been been double booked and was offered alternative accommodation at another motel in the same area.

The hotel staff were very helpful (good restaurant recommendations, etc.) and were available to talk if we had any questions. They are committed to making sure their guests have a wonderful stay. Thank you!

Front desk guy was rude. Wall between bedroom and bathroom didn't go all the way up. Besides that, spacious room (bit spare), big bed, cute place, right next to town square and strip.