DoubleTree by Hilton Bogota Salitre AR

Everything was perfect

We travel to Bogota frequently, this hotel is our number one choice. Close to El Dorado, easy access to the Autonorte and NQS, and fantastic staff. The restaurant is really great, and the rooms are always top notch.

I made the mistake of ignoring the bad reviews, thinking they might be exaggerated — I couldn’t have been more wrong. What I experienced at this property was not just poor service — it was arrogant, dismissive, and downright insulting. If you're expecting even basic hospitality, prepare to be ignored, disrespected, and humiliated. I reached out to the hotel three days before my arrival inquiring about access to the executive lounge — no reply. On the morning of my arrival, I followed up again, highlighting the lack of response and the importance of this information to my booking. Only then did someone reply, apologizing and assuring me they would "take care of me." That was a lie. When I arrived, no one had a clue about my inquiry. The front desk staff were cold, careless, and clearly not interested in helping. When I asked about the lounge access, Serena, the Director of Rooms, came over — not to assist, but to lecture me in the most condescending and disrespectful way possible. She informed me that the lounge was “not operational ” then contradicted herself saying it was “booked by a family.” When I referenced their website and the misleading information, she shrugged it off and snapped that "we don’t give lounge access to Gold members, only Platinum." That’s perfectly acceptable — if it had been communicated clearly when I emailed days prior. Instead, I was misled. Trying to follow up the matter, I asked to speak to the Duty Manager in the evening. After being on hold for 10 minutes, they hung up on me. This is absolutely unacceptable and not even close to the standards expected of a DoubleTree, let alone any Hilton-affiliated property. To add insult to injury, EIGHT HOURS after check-in — when we were already asleep — the Duty Manager knocked on our door to offer a “room upgrade” for the inconvenience. Really? You knew we were checking out early the next morning. What kind of management thinks waking a guest at night to offer a pointless room change is a solution? This hotel is a joke. They treat guests with contempt, ignore loyalty status, and display a shocking lack of professionalism or decency. If you value being treated with respect — if you expect even the most basic level of hospitality — do yourself a favor and stay far, far away from this place. BREAKFAST: Breakfast felt more like what you'd expect at a 2-star motel—below average, very limited selection, hardly any fruit, and once again, no service to speak of. There are plenty of other Hilton properties in the vicinity that actually care about their guests. This one is a stain on the brand. Avoid at all costs.

Very good hotel. Nice staff.

Excellent property, excellent staff and location.

Amazing hotel. Very modern, clean, good restaurant with live music. Cozy rooms.

It was a nice trip

Very modern. Quiet area of town. Highly recommended!!!

The people that work there have ZERO desire to help: 1. When checking in - the shuttle NEVER CAME to the airport, even after emailing to confirm, beforehand. 2. They refused to let my fiancé check in without me even after emailing them 2 days prior. Made her sit in the lobby for an hour in the lobby waiting for me …. while I was waiting for their shuttle that never came!! ( we flew in from separate cities. ) 3.Then after we checked out they refused ( until we called them 5 times and begged them ) to give us our items that we forgot ( yes, our fault, but who keeps others’ property ). Who does this ? AND we stayed in the suite on the top floor for 6 nights. So we paid the highest price/biggest room. AND we rented another room for her mom for 6 nights on a lower floor. What the ?

The people that work there have ZERO desire to help: 1. When checking in - the shuttle NEVER CAME to the airport, even after emailing to confirm, beforehand. 2. They refused to let my fiancé check in without me even after emailing them 2 days prior. Made her sit in the lobby for an hour in the lobby waiting for me …. while I was waiting for their shuttle that never came!! ( we flew in from separate cities. ) 3.Then after we checked out they refused ( until we called them 5 times and begged them ) to give us our items that we forgot ( yes, our fault, but who keeps others’ property ). Who does this ? AND we stayed in the suite on the top floor for 6 nights. So we paid the highest price/biggest room. AND we rented another room for her mom for 6 nights on a lower floor. What the ?