Whitefish Lodge and Suites

I always stay here when I travel to the Emily area. Clean, cool vibe, great hot tub!

We stayed here February 11th, 2023. As we entered the hotel the smell of musty, old basement overpowered us, the pool area was atrocious, the ceiling was falling off, there was black mold on the walls and ceiling, the ventilation system wasn’t working so 3 fans were blowing air around, essentially doing nothing. There was white mildew on the “bar”, the water in the kids pool was green, and standing water in the bathroom. We had to sleep with the window open in our room due to the smell, thank goodness it was almost 50 degrees that day!!! I do not recommend staying in this dump!! Obviously hasn’t been inspected in awhile and needs to be condemned!!!!

Convenient place to stay for work related business.

Very nice clean and friendly staff nice quiet area

We can start with our arrival on Sunday, August 21,2022. My husband went in to register and no one was there nor were they there for 20+ minutes. He screamed, he opened doors and Nothing. He came back to the car and I started calling the phone number assigned to Whitefish Lodge and Suites in Crosslake. Finally, as I was about to hang up someone answered. When I said we were at the front desk and no one was there I was told "it's so late, I hadn't expected anyone." I checked the time, it was 6:28 P.M. Once registered and assured we had a room close to the elevator which I'd requested because of knee surgery and recovery from Covid, we went UP to the second floor and walked 3/4 the way down to our room. I complained when we went out of dinner I told the woman of my request and she said, " there was nothing on your reservation." I had it on my phone and she said they'd see what they could do the next day. Never saw her again. We had appointments the next day, we're remodeling our cabin, a place that's been in my husbands family for over 70 years and when we returned, again no one at the front desk. We were also attending a family reunion with others who live up there year round... The beds and bedding were so uncomfortable, quilt was too heavy, couldn't get the darn t.v. figured out, in adequate lighting and no clock! over charged and paid for a suite for 5, if we stood up like cord wood. No need to go on. You get the message. Never Again at Whitefish!

Disappointed in the service. Had to wait 10 minutes before anyone showed up to help check in. Did not have wi fi and no one could help figure out why it was working. One lady's response was " i have know idea sorry". The place was pretty log cabin like but our room was musty smelling. Also you could smell chlorine in the dining area. One night there was a group of loud people at 1130 pm in the front area and i Called the front desk. No one answered for 5 minutes of ringing. Finally when they answered it sounded like they just woke up. We complained of the noise and they said "IH; OK". We will not be going back Way too expensive for what you get. Very disappointing

Fabulous Log Cabin feel, unique rooms, beautiful area, highly recommend!

Good experience very accommodating and helpful!!

Mattresses were extremely firm. Since this is the main purpose of a hotel I weighted it pretty heavily. Otherwise it was a very nice hotel with very helpful staff.